System Engineer II

Job ID

27761018

Location

Denver, CO, 80202

Other Location

Description

JOB SUMMARY

This internal-facing IT support role is responsible for installing, maintaining, and troubleshooting user systems, cloud-based workspaces, and device management platforms. Under limited supervision, the Support Engineer II plays a key role in supporting end users across multiple sites, including remote workforce environments. This role requires proficiency with Microsoft Intune, AWS Workspaces, and endpoint management systems.

- Provide day-to-day support for endpoint systems, including laptops, desktops, and virtual workspaces.

- Configure, deploy, and troubleshoot AWS Workspaces for remote and hybrid users.

- Deploy and manage devices through Microsoft Intune, including policy enforcement, app deployment, and compliance troubleshooting.

- Resolve Tier 1 and Tier 2 incidents related to user devices, software, and network connectivity.

- Train users in new hardware, software, and systems deployments.

- Maintain and update documentation including user instructions, asset inventory, and service logs.

- Monitor hardware and software inventory and perform lifecycle management tasks.

- Install and maintain end-user hardware, peripherals, and approved software packages

- Collaborate with other IT staff on the rollout of enterprise systems and tools.

- Assist in project implementation activities across infrastructure and client services initiatives.

- Conduct preventive maintenance and perform health checks on systems and services.

- Support remote troubleshooting via remote assistance tools and participate in on-site support as needed.

- Stay current on developments in enterprise IT tools and best practices.

REQUIRED SKILLS

- Experience with AWS Workspaces setup and lifecycle management.

- Proficient in Microsoft Intune, including device onboarding, policy management, and reporting.

- Familiarity with Microsoft 365, Windows 11, and basic networking principles.

- Ability to diagnose and resolve a broad range of hardware and software issues.

- Experience with general office equipment and tools including computers, printers, mobile devices, and teleconferencing systems.

- Strong customer service skills and ability to communicate technical topics to non-technical users.

- Experience with ticketing systems and ITIL-aligned support processes.

- Record-keeping and documentation accuracy.

EDUCATION & EXPERIENCE

- Associate or bachelor’s degree in information technology or related field preferred.

LICENSES & CERTIFICATIONS

- Relevant certifications (e.g., CompTIA A+, Microsoft 365, Azure, or AWS) strongly desired.

PHYSICAL DEMANDS / WORKING CONDITIONS

- This position is located at BKV’s headquarters in Denver, Colorado. Candidate must be able to work 4 days of the week in the Denver office.

- Must be available for occasional travel (1–2 times per year) to locations such as Fort Worth, TX or Pennsylvania.

- The role may involve after-hours support during critical issues or project deployments.

Required Skills

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