SUPV, CUSTOMER OPERATIONS (Meter Reading and Collections)

POSTING DEADLINE

This position is posted until: Filled

DEPARTMENT

Department: Meter ABQ Meter Reading

PREFERENCES

Working Knowledge of Customer Operations, Interconnect, and Meter Shop Operations

Experience with AMI Metering or Functionality (Nice to have)

JOB DESCRIPTION

Salary Grade: G07 Minimum Midpoint Maximum $66,267 - $87,804 - $109,340

SUMMARY:

Under general supervision, supervises activities such as customer service, customer billing, credit and field collection, customer assistance, division accounting, meter reading, energy theft, cashiering, data entry, division accounting, marketing, and sales. Provides resource management and supervision through performance planning, appraisals, training, interviewing, hiring, directing, counseling, and corrective action and/or positive discipline. Manages regulatory, legal, and customer interface for purposes of complaint resolution. Manages to a collective bargaining agreement for union employees.

COMPETENCIES:

QUALIFICATIONS MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelors degree in a related field with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline.

Must possess a current, legally valid drivers license and meet the company's driving record requirements.

Conducts initial interviews, appraises performance, rewards, and disciplines employees, addresses complaints, and resolves problems. Designs, organizes, prioritizes, schedules, and leads daily activities. Trains, mentors, and develops individual goals with each employee. Develops key outputs to ensure achievement of departmental goals.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest ratios, and percentages, ratios, and proportions to practical situations.

Working knowledge of word processing, spreadsheet, and presentation software

Working knowledge of customer service systems, customer billing, field operations, invoice, and personnel systems.

Experience with Field Collections System (FCS), Business Intelligence (BI), Computer hardware, GIS mapping Software, Customer Information System (CIS), OSHA Act of 1970, NESC standards, workplace safety tools.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to successfully counsel and mentor employees in a variety of situations regarding performance and conduct issues.

Makes decisions that may have significant financial impact on the department.

While performing the duties of this job, the employee is regularly required to stand and/or walk to 2/3 of the time. Good vision, manual dexterity, balance, and the ability to reach with hands and arms required. Ability to talk and listen. The employee must occasionally lift and/or move up to 25 pounds. May be required to work weekends.

Field and/or office environment.

Operate a vehicle for company use daily

SAFETY AND ADA STATEMENT

Safety Statement:

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.