Supv Contact Center

REQUISTION: CUS00HL DEPARTMENT: Contact Center Operations – Raytown Contact Center LOCATION: Raytown, MO SALARY RANGE: $72,900 - $97,200

Scheduled Work Hours: 8:30am – 5:30pm, Monday-Friday or as needed.

Job Summary:

A Supervisor of the Contact Center is responsible to provide leadership, influence, and development for customer service representatives. This employee-focused leader will build relationships with colleagues and coach staff to deliver exceptional levels of customer service. The supervisor must demonstrate sound judgement and possess high emotional intelligence when making decisions and mentoring team members.

Essential Responsibilities and Duties:

Education and Experience:

The preferred candidate will have a bachelor’s degree in Business, Communications, Management or a related field. Requires 5 years of project planning and work force scheduling experience. Demonstrated experience in a leadership capacity, either leading a team of direct reports or successfully leading project teams, is required. It is also desired that the selected candidate possess experience working in a high-volume contact center or related environment.

Knowledge, Skills and Behaviors:

Working Conditions:

Normal office conditions. Ability to meet strict deadlines and work well with people and under pressure. Additional hours, weekends and travel may be required; including a rotating weekly on-call schedule. Must have excellent work record including good attendance.

Licenses, Certifications, Bonding, and/or Testing Required:

Requires successful completion of the CARR (Reveal) Assessment for Supervisors.

Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Work Locations: Raytown Cust Care Ctr - Flr 03 PO Box 11739 10700 E 350 Hwy Kansas City 64138-0239

Job: Contact & Business Center

Shift:

Unposting Date: Jul 17, 2025