Staff Software Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Location: 230 W Tasman Dr, San Jose, CA 95134

Position Title: Staff Software Engineer (JR101461)

Job Description:

Monitor the operations of the Itron Reporting Server. Perform network optimization of Gen-X customers. Analyze network performance, including reporting to the customer the progress of the process, identify issues in the customer network and propose fixes in configuration and the addition of new devices. Monitor customer networks, including reviewing customer networks by reviewing dashboards and responding to escalations. Detect anomalies and investigate issues using reports available in the Itron Reporting server. Develop new graphs and reports for customer networks. Integrate new reports into Itron’s monitoring server. Debug issues and adjust reports as required. Participate in investigations and escalations in customer networks. Perform ad-hoc analysis of Gen-X networks. Learn about new Itron technologies and products such as cellular meters, DI applications, Distribution Automation, Smart City products. Configure, monitor, analyze and troubleshoot IPv6 and IPv4 mesh networks. Create, document, and deploy scripts and other tools to support device or system configuration, troubleshooting, monitoring, and reporting. Support workflow automation; design and develop ad-hoc solutions to specific issues. Serve as a technical knowledge escalation point and a resource for customer facing personnel. Interface with and assist internal Itron groups such as Customer Support, Operations, Product Management, Manufacturing, and Engineering. Understand, implement and convey Itron’s technology for the purposes of providing architectural guidance and design documentation to meet customer needs. Provide expertise in data gathering, troubleshooting, hypothesis creation and testing, event correlation and other analytical tasks in support of field troubleshooting, or engineering development. Position is fixed location based in San Jose, CA office; however, telecommuting from a home office may also be allowed up to two (2) days per week. Multiple positions available.

Job Requirements:

Requires a Bachelor’s degree (or foreign equivalent) in Computer Science, Mathematics, Physics or a directly related field plus six (6) months of experience using Unix shell and Unix utilities. Experience must include:

Must have six (6) months of experience in each of the following (experience may be gained concurrently):

To apply send resumes to:

Christian.hall@itron.com

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email

Accessibility@itron.com

.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world:

www.itron.com