Specialist, Business Controls & Data Analytics

Highlights of the job

We are hiring one (1) Specialist, Business Controls& Data Analytics [Full Time, Permanent] position in Edmonton, AB – a strategic and highly technical role that blends advanced data analytics with operational planning and business controls. You’ll play a key role in supporting the Customer Care’s Workforce Planning and Energy Services (Canada and Unites States) through forecasting, regulatory support, performance optimization and data-informed decision-making.

This role requires strong technical proficiency in tools such as SQL, Python, Power BI, and Power Query, along with the ability to translate complex data, present clear insights and actionable recommendations to senior leaders. If you're passionate about using data to drive operational excellence and influence strategic decisions, this is your opportunity to make a meaningful impact at EPCOR!

As a Specialist, you’ll be responsible for analyzing and monitoring workforce planning at the portfolio level, including budgeting, forecasting, regulatory filings, and identifying operational risks and recovery strategies. You’ll also support business development through research and analysis, contribute to strategic recommendations for EPCOR’s Energy Services group, and engage with external stakeholders. Additionally, you’ll develop and maintain business control standards and processes that enhance efficiency and effectiveness across Customer Care’s Workforce Planning Team.

This opportunity is open to internal and external candidates. Current EPCOR employees, please apply using your “@epcor.com” email address. This position is eligible for EPCOR’s Where We Work hybrid program, based on business needs and eligibility.

What you’d be responsible for

Reporting to the Manager, Business Analytics, you will have the following key accountabilities (but are not limited to these):

- Providing analysis, development, and monitoring of Customer Care strategic goals, including implementing numerical frameworks for budgets, supporting financial decisions (including shared service strategies across the BU), preparing regulatory filings, and producing management and variance reports while ensuring strong data governance.

- Driving continuous improvement in Customer Care operations by developing and executing operational plans related to workforce planning, performance management, operational efficiency, and business sustainability, using industry benchmarks to inform recommendations and occasionally leading their implementation.

- Researching, evaluating, and recommending new business opportunities to support Customer Care sustainability by engaging third parties, analyzing risks and opportunities, and understanding diverse regulatory environments to inform strategic direction.

- Contributing to the development of advanced analytic models for forecasting and business process optimization, including building and testing statistical models and conducting scenario planning.

- Creating automated reports and queries for Energy Services using tools such as Excel, Power Query, Power BI, and programming languages like SQL and Python.

- Developing and maintaining robust business controls and processes for Workforce Planning that enhance operational efficiency and effectiveness.

- Reviewing and reinforcing adherence to data governance principles within Customer Care, identifying and closing gaps to ensure data integrity.

- Representing Customer Care on cross-functional projects and initiatives that require analytical expertise and operational knowledge, including leading change management efforts, engaging stakeholders, and being accountable for executing recommendations.

- Establishing and maintaining collaborative relationships with peers and stakeholders across Energy Services and EPCOR to support business objectives.

What’s required to be successful

The successful candidate will possess the following qualifications, experience and behaviours:

Required (Must Haves):

- A Bachelor’s degree in a business-related field such as Economics, Statistics, Accounting, Finance or Computer Science. - 5+ years of demonstrated analytical experience in a business environment.

- Strong skills in data analysis, forecasting, and performance measurement coupled with operational and financial budgeting capabilities.

- Proficient in Microsoft tools (Excel, Word, Power BI, Power Query etc.) and complementary technologies (SQL and Python etc.) used for data analysis, reporting, and automation.

- Strong communication (verbal and written) and presentation skillscoupled with the ability to engage with Senior Leaders.

- High attention to detail and commitment to producing high-quality deliverables.

- A disciplined, accountable, and results-driven approach, with a focus on safety, innovation, and collaboration.

Assets (Nice-to-Haves):

The following experience will be considered an asset:

- Experience working in a workforce or business operations planning.

- Experience working in a regulated utility.

- Experience in a multi-faceted client focused or customer service environment

To be successful in this role, you’ll bring strong analytical and problem-solving skills, applying sound judgment to make timely, informed decisions. You communicate clearly with diverse audiences, both verbally and in writing, and work collaboratively as a well-organized, positive team player. You take initiative, contribute meaningfully to team success, and actively seek opportunities to enhance the impact and expertise of the Customer Care team.

You’ll thrive in this role if you enjoy solving complex problems using data, can confidently present insights and recommendations to senior leaders, and are comfortable working both independently and as part of a team. A strong understanding of workforce planning, operational strategy, and business controls will help you succeed, along with a curious mindset, attention to detail, and a drive for continuous improvement.

Other important facts about this job

Jurisdiction: PROF

Hours of work: 80 hours biweekly

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Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)

- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.

- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.