Dyno Nobel

Spécialiste aux Ventes et Service à la Clientèle / Sales Operations & Customer Service Specialist

Spécialiste aux Ventes et Service à la Clientèle / Sales Operations & Customer Service Specialist
LocationBoisbriand, QC
On-site
Mining

About This Job


Job Brief

Fournir le plus haut niveau de service à la clientièle en assurant une prise de commande et une facturation efficaces et rapides. / Provide the highest level of customer service through efficient & timely order taking and billing of orders.


Qui nous sommes

Dyno Nobel est un leader dans l’industrie des explosifs commerciaux. Nous fournissons des solutions de dynamitage innovantes et des produits explosifs de qualité en Amérique du Nord, en Australie et à des clients sélectionnés en Asie-Pacifique.

Rejoignez-nous dans tout ce qui est génial chez Dyno Nobel : notre culture, nos valeurs, notres engagement envers la sécurité et le plus important nos employées. Cette combinaison fait de Dyno Nobel un lieu de travail formidable.


Ce que vous ferez

Le/la Spécialiste aux Ventes et Service à la Clientèle est responsable de fournir le plus haut niveau de service à la clientèle par le biais de la prise de commandes et de la facturation efficace et rapide des commandes. Le titulaire doit travailler avec les ventes, les opérations et la chaîne d’approvisionnement. Vous serez basé de notre bureau à Boisbriand QC.


D'autres tâches comprendront:

Répond professionnellement aux demandes liées à la prise de commandes par téléphone ou Internet et effectue l’entrée de données de façon précise.

Assurer que les livraisons des clients respectent tous les changements contractuels et sont facturés rapidement afin de maximiser les revenus et diminuer l’inventaire dans SAP.
Résoudre les demandes de clients internes et externes.
Maintenir à jour ses connaissances sur les produits de Dyno Nobel afin d’assister dans les demandes générales et la prise de commandes.
Assurer que tous les frais contractuels sont ajoutés aux livraisons avant la facturation.
Se conformer aux législations gouvernementales et aux politiques organisationnelles.
Maintenir des relations de travail efficaces avec le personnel en répondant à leurs demandes et en fournissant l’information nécessaire.
Assurer la livraison des commandes à temps et complètes.
Supporter l’équipe du service à la clientèle au niveau administratif
Tâches cléricales connexes.


Ce que nous recherchons

Collège ou diplôme professionnel préféré
2 ans d’expérience dans une moyenne à grande entreprise
Connaissances et expérience de travail avec SAP (mandatoire)
Habiletés de communication efficaces
Travaille bien en équipe
Attention aux détails
Capacités de gérer plusieurs priorités en même temps.
La maîtrise fonctionnelle de l'anglais (écrit et parlé) est requise en raison de la nature anglophone de l'entreprise, dont le siège est aux États-Unis, ainsi que pour les déplacements entre les provinces canadiennes qui peuvent occurer.


Avantages

Temps de vacances + congés payés
Soins de santé + assurance-vie + AD&D
REER + RPA (après 1 an d’emploi continu)
Un congé parental payé généreux
Programme d'aide aux employés
Collègues amicaux et solidaires


Zéro incident pour tous, partout


Traiter l'entreprise comme si elle nous appartenait


Valoriser, respecter, reconnaître et récompenser les gens

Prendre soin de la communauté et de notre environnement


Tenir nos promesses

Penser au client, à tous, à tous les jours

Relever les défis et améliorer le statu quo

Les femmes et les anciens combattants sont fortement encouragés à postuler. Dyno Nobel est un employeur garantissant l'égalité des chances en matière d'emploi et donnera à tous les candidats qualifiés la possibilité de travailler sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale ou ethnique, d'âge, de statut d'invalide, de statut de vétéran protégé, d'informations génétiques ou toute autre caractéristique protégée par la loi.


__________________________________________________________________________________________________________________


Who We Are


What You’ll Do

As the Sales Operations & Customer Service Specialist, you will be accountable to provide the highest levels of internal and external customer support out of our office in Boisbriand QC. This encompasses accurate order taking, invoicing, inventory movements/counts and processing purchase order requisitions and other related tasks. Other duties will include:

Professionally assist customers with their order requirements
Communicate with operational sites to co-ordinate deliveries
Ensure customer deliveries include all contractual changes and are invoiced in a timely manner, in order to maximize cash flow and relieve inventory in SAP
Professionally analyze and answer customer inquiries; provide assistance extracting related reports where required
Have a basic understanding of other areas of the business and the impact each area has on one another
Understand and maintain customer profiles to reflect customer(s) contract
Product knowledge directly related to customer needs
Maximize cash flow through timely billing of accounts receivable
Resolve internal and external customer inquiries
Instantel/Customer Service Support Liaison
Ensuring customer profile binders are maintained with current quotes, PO’s, Accounts, Sales Orgs, and procedures
Be knowledgeable of customer quotes and contracts; ensuring accurate billing
Document details of corrections and additional charges to simplify AR responsibilities
Responsible for monthly site inventories and assist with controlling SLOB for target inventory turns
Assist sites with goods receipts and issues, open PO’s and transfers for accurate SAP data


What We’re Looking For:

Must be bilingual in English and French
College/University Business related degree is preferred
A combination of education and/or two years of related work experience in a mid to large sized organization
Proficient with SAP
Comply with all government regulation (including NRCan, TDG, OH&S and WHMIS) and company policies (including ISO and MSA standards)
Positive attitude, friendly demeanor, and a team player


What We Offer:

Paid vacation time + paid holidays
Health Care + Life insurance + AD&D
RRSP + RPP (after 1 year of continuous employment)
Generous paid parental leave
Employee Assistance Program
Friendly and supportive coworkers


Zero Harm for Everyone Everywhere


Value People – Respect, Recognize & Reward


Think Customer. Everyone. Every day


Treat the Business as our Own


Care for the Community & our Environment


Challenge & Improve the Status Quo


Deliver on our Promises

Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.

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