Join the StraightUp Solar team and be on the front lines of the Midwest’s transition to a clean energy economy! Our growing Service Team requires the addition of a Service Project Manager to facilitate and manage the resolution of residential and commercial solar service needs.
About StraightUp Solar:
StraightUp Solar is Missouri’s longest-running and largest solar installer. St Louis-founded and owned, we are a fully-licensed and insured electrical contractor, a BBB A+ business, and B-Corps Certified. We are a turn-key solar PV design & installation firm with 7 in-house installation crews. Our 115 employees in Missouri and Illinois are dedicated exclusively to PV design, installation, operations, and maintenance.
StraightUp Solar has installed more than 3,000 solar projects at businesses, homes, schools, farms, churches and government buildings throughout Missouri and Illinois and has offices in St. Louis, MO, Marion, IL and Bloomington, IL. Our team of 115 includes 55 NABCEP Certified and Associate-level credential solar professionals.
What We Offer:
•Competitive hourly rate and advancement opportunities
•Quarterly Profit Sharing
•Employer Matching 401(k)/100% vested
•Paid Life Insurance $50,000
•Monthly medical insurance stipend for all full time employees
•Health (United Health Care), Dental, Vision, Short and Long Term Disability, Accident and Critical Illness, Life, Legal, and Dependent Care FSA
•Wellness Program with Headspace App Stipend
•Paid Vacation, Sick, Holidays, Parental and Bereavement Leave
•Per Diem and paid travel if there are out of town opportunities
•Ongoing solar education and training classes
Duties and Responsibilities:
StraightUp Solar has several qualified and certified solar service technicians who monitor, maintain, or repair the 2,000+ systems constructed to date by StraightUp Solar. StraightUp Solar provides a 10-year workmanship warranty on our system, and we’re certified and available to perform manufacturer’s warranty service on these systems. In addition, we also provide service to systems constructed by other solar companies. The SOMR team additionally provides Operations and Maintenance solutions and Remove and Replace services for roof replacements. Our service area is roughly 2.5 hours from any of our three office locations: St. Louis, MO, Bloomington, IL, and Marion, IL.
The SOMR Project Manager manages assigned service tickets from inception through completion to ensure issue resolution and customer satisfaction. Service requests are processed and entered into our database by the Customer Care Department or one of our system Monitoring Technicians. Issues requiring a site visit to resolve are assigned to a Service Project Manager.
•Review service requests and service tickets to ensure accuracy and completion.
•Review customer account history and system records to understand past issues and array performance.
•Communicate with customers to ask targeted, clarifying questions to accurately identify the nature of the issue prior to a site visit.
•Develop a clear and detailed scope of work to troubleshoot or resolve service issues. Collaborate with internal team members as needed to confirm scope and define costs.
•Prepare detailed service quotes, communicate rates and terms, and obtain customer approval for service contracts.
•Procure necessary materials, complete the draft work order, and organize service visit.
•Collaborate with the Scheduling Manager and the service team for service ticket execution.
•Communicate with assigned technicians during execution and participate in Daily Update Report meeting to update status and confirm the next day’s schedule
•Keep customers informed throughout the service process, including progress updates, findings, and next steps.
•Track and confirm all eligible Return Material Authorization (RMA) items are sent back to the manufacturer in a timely manner, and that all labor reimbursement opportunities are facilitated.
•Provide timely, accurate invoicing instructions to accounting for completed services.
•Actively participate and contribute in team meetings to identify and implement process and service delivery improvements.
•Assist with Operations and Maintenance service and initiatives, as assigned.
•Monitor solar manufacturing portals, as assigned.
Required Qualifications:
•Previous experience in solar industry, construction, electrical, service department, or other technical background
•Excellent verbal and written communication skills, with a strong focus on customer service and professionalism
•Able to thrive in dynamic, fast-paced environments and manage multiple tasks effectively
•Experienced working with cloud-based computer networks - CRM experience, MS Office, and Google Suite
•Present a consistent positive attitude, exceptional teamwork, with reliable attendance
•Strong ability to manage numerous priorities, multitask, and follow through on assigned tasks and projects with minimal supervision
•Solutions-focused and consistently seeking opportunities to enhance communication, efficiency, and service delivery
•Clean driving record with reliable transportation.
•Ability to pass a background check.
Preferred Skills and Abilities:
•Advanced knowledge of solar and installation/code requirements
•Familiar with construction and roof safety protocols and policies
•Working knowledge of solar monitoring portals
Position Information:
•Supervisor: Madelyn Thompson
•Experience: 1 year managing projects
•Full Time: An estimated 40-45 hours per week depending on the time of year.
•Pay Structure: Hourly paid position, averaging between $55-58,000 annually
•Work Schedule: 5 Days Per Week – M-F
•Hybrid Role after on site training is complete
StraightUp Solar Culture:
StraightUp Solar is a values-based company committed to a cleaner, safer, and more secure energy future — one solar panel at a time.
We provide a supportive team environment which allows everyone the opportunity to collaborate on ideas to improve the company. StraightUp Solar is committed to ongoing training and professional development. We're proud to be an equal opportunity employer celebrating our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
StraightUp Solar has 6 core values (CLEARE) that guide the company and team members.
CLEARE Values: Community First, Lead the Solar Tribe, Educate the Solar Lesson, Advocate Always, Respect Each Other and the Environment, Excellence In All We Do
Job Type: Full-time
Pay: $55,000.00 - $58,000.00 per year
Benefits:
•Employee assistance program
•Opportunities for advancement
•Professional development assistance
Compensation Package:
Schedule:
People with a criminal record are encouraged to apply
Application Question(s):
•Do you have any experience in the solar industry?
Work Location: In person