Performance Systems Development of New York LLC

Software Business Analyst

LocationIthaca, NY
Job TypeFull-time
Salary$85,000-$105,000

About This Job

Performance Systems Development (PSD) is seeking a Software Business Analyst to work with other members of the Products business unit to deliver and support scalable high quality and high-performance software applications. You will engage with each step of the software development lifecycle with a focus on requirements gathering, implementation, acceptance testing, and customer support. Responsibilities include gathering requirements for software solutions and performing configuration and other tasks that ensure each solution aligns with the PSD product roadmap and customer needs.


As a Software Business Analyst you will:

Document software requirements, use cases, and implementation details
Support client implementations, integrations, and change requests
Troubleshoot issues, maintain documentation, and train support staff
Participate in design, planning, and estimation discussions regarding software features and enhancements
Manage development for key product features

This position reports to the Product Manager and plays a key role in helping PSD by communicating effectively and frequently with agile teams, product owners, client representatives, and clients. A high level of commitment and professionalism is essential, along with the ability to assess problem situations, gather and analyze relevant information, draw on past experiences, generate solutions, and make sound recommendations. The successful candidate will be a team player who is self-driven and capable of working both independently and collaboratively.


About PSD

Performance Systems Development is a national leader in building science and energy efficiency. Since our founding 25 years ago, we've grown to over 100 employees who are passionate about delivering creative and effective solutions that drive change in how buildings use energy.


We focus on three core areas:

1. High-impact energy efficiency programs that improve building performance.

2. Workforce development and industry training to upskill professionals.

3. Innovative software solutions to manage and analyze energy efficiency data.

Our work advances energy policies, supports contractors, and drives sustainability efforts across the industry.


What You Bring

Bachelor’s Degree in IT or Business Administration related field and/or prior software requirements gathering, documentation, and configuration experience, 3-5 years
Software project management experience
Understanding of the SDLC
Working knowledge of SQL, Salesforce, and Tableau, Power BI, or other reporting tool
Ability to write simple scripts to perform automated actions, data preparation, data wrangling and massaging, and exploratory data analysis
Must be a team player, self-driven, able to work in a group and independently; must be an excellent communicator, have strong interpersonal skills and planning skills, and have the confidence and ability to work with clients
Must be able to prioritize to support multiple clients and programs, and be able to understand complex customer application usage and drive solutions.
Must be goal-oriented, organized, have strong analytical skills, and be able to understand business processes, business objectives and client needs.
Demonstrated ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem


Additional Details

Physical Demands: Frequent computer use requiring periods of sitting and close audio-visual concentration.
Work Environment: Office work performed in a collaborative environment with a high degree of independence.


Compensation & Benefits

Salary: Competitive, commensurate with education, qualifications, and experience.
Benefits: Health Insurance, 401K savings plan, Life Insurance, Long-Term Disability Insurance, Flexible Spending Accounts, Paid Holidays, Unlimited Sick Leave, and a Paid Benefit Time program.


How to Apply

Interested candidates should apply directly. PSD is not accepting applications from recruiters, 3rd party agencies, or outsourcing firms.


Learn more about us at www.psdconsulting.com


Diversity & Inclusion

PSD strives to create a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status or any other status protected by law.

Performance Systems Development is an Equal Opportunity Employer

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