Shipping & Warehousing

Position Summary: Reporting to the Parts & Shipping Supervisor, this Non- exempt position will assist in coordinating the functions of the warehouse and service organization, offering support to internal and external customers while supporting our shared corporate goals. This position will have a direct customer service-oriented role and be instrumental in ensuring the smooth running of the parts & logistics departments on a day-to-day basis. This is a hands on position in a fast paced environment. This position may require occasional travel and support inventory cycle count at the various warehouses around the country.

Essential Job Functions:

Shipping and Receiving:

· Coordinate, manage, track, communicate and maintain all records for all shipping and receiving activities to ensure timely and accurate delivery of goods.

Ensure clear and concise communication with Service, Project Managers and customers.

· Create picking and shipping orders for parts to customers, verifying accuracy.

· Maintain and organize the warehouse to facilitate efficient part handling and inventory management.

· Optimize shipping routes and manage freight costs through effective collaboration with carriers.

· Collaborate with teams in the USA and Germany on urgent service matters, supporting seamless international operations.

· International shipping customs and duties documentation (ISF filing, HSTcode corrections, etc.)

Parts and Inventory Management:

· Keep clean and orderly warehouse and service parts.

· Maintain inventory control measures, and conduct regular cycle counts as required by the service & parts

manager and/or the parts and shipping supervisor

· Enter shipping cost in service orders, email cost and tracking to parts and run end of day in UPS Worldship so customers know the parts have been shipped and have tracking numbers

· Communicate with parts on shipping demand(Standard, NDA, etc.

· Daily follow up with customers, techs and service management to

.notify on shipping updates

· Shipping supplies purchasing (boxes, tape, foam, paper, labels, pallets, etc.).

Service and Customer Support:

· Provide daily support to the service team, ensuring operations align with company policies and procedures.

· Provide daily support via email and phone calls to ensure customers critical business needs are supported and escalated to meet their expectations.

· Manage “Unit -Down” parts expeditiously, ensuring the customer, Service tech and Service Team are updated on status in order to return the unit to operation as quickly as possible.

· Coordinate preventative maintenance services with the Service Coordinator, Service Area Manager and Service Manager preparing and picking required parts in advance, shipping the most cost-effective way and proactively ensuring the customer and Service Team have tracking numbers.

· Serve as the first point of contact for assisting customers with inquiries related to parts and technical support.

· Direct customer support requests to specialized personnel when necessary, handling verbal and written inquiries promptly.

· Communicate daily with the service team, sharing relevant updates and facilitating information flow.

· Create estimates for customers and provide follow-up communications as needed.

· Assist in developing and implementing service strategies that support operational efficiency.

Collaboration:

· Work closely with Project Management team to understand project requirements and deadlines.

· Collaborate on service labor and external service needs for preventative maintenance and other projects.

· Ensure alignment across the supply chain, service, and production teams to support cohesive operations.

Warehouse & Building Maintenance:

· Report any building or facility issues that may need addressed regarding maintenance

· Assist with any building or facility issues or repairs that may need address regarding maintenance

projects.

· Maintain forklift repair maintenance schedules

· Perform other duties as needed

· Interpersonal – Ability to:

■ Effectively communicate with others, including other employees and customers verbally and by email.

■ Multi-task effectively while remaining detail oriented.

■ Demonstrate strong organizational skills.

■ Work independently as well as with a team

■ Be proactive with good problem-solving skills, judgment and innovation.

■ Work a flexible schedule.

■ Prioritize and schedule all work to meet deadlines and establish a sense of urgency when required.

· Language

■ Excellent verbal and written communication skills in English.

■ Ability to read and interpret documents as well as the ability to write routine reports and correspondence.

■ Ability to communicate effectively with customers and employees of the organization.

· Mathematical

■ Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

■ Ability to compute rate, ratio, and percent, and to draw and interpret graphs.

· Computer

■ Intermediate to excellent PC skills (Word, Excel, email/web); experience with Navision a plus .

■ Familiar with and able to use smart phone technology effectively.

· Health & Safety

■ Ability to understand, communicate and ensure compliance with 2G’s Health &

Safety practices and procedures as well as applicable legislation.

■ Knowledgeable in WHMIS, First Aid, Fire code and other applicable Health & Safety legislation an asset.

Education and Experience:

· High School Diploma or equivalent required.

· Two (2) to four (4) years’ hands on in a technical role, experience in related industry preferred.

· Practical training/education (e.g. apprentice programs, etc.), a plus.

· 1 to 2 years’ experience in an admin/customer service role required.

· Microsoft Office software proficiency.

· Experience with Navision or accounting software preferred.

Physical Requirements:

· Medium work: Exerting up to 30 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 5 pounds of force constantly to move object

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

- Paid time off

- Referral program

- Retirement plan

- Tuition reimbursement

Language:

- English (Preferred)

Ability to Commute:

- Saint Augustine, FL 32092 (Required)

Ability to Relocate:

- Saint Augustine, FL 32092: Relocate before starting work (Required)

Work Location: In person