Service Technician 4

Company Information: MGB Manufacturing, LLC is a Wilks Brothers company. Wilks Brothers is a multifaceted, family-based partnership headquartered in Cisco, Texas with employees working in offices in Cisco, Willow Park, Fort Worth, Houston, and beyond. We invest in relationships and recognize the value in people, communities, and businesses. Our customers are not a number; they are a name, a family member, a friend. In the good times and in difficult times we treat them all equally – exactly how we want to be treated. We believe that business is not just about profit – it is personal too. At Wilks Brothers, we respect the people that make our business grow: our employees and our customers. Our goal is to develop mutually beneficial partnerships utilizing our core values of: Faith, Integrity, Team, Growth and Loyalty.

Website: www.MGBryan.com

We do not offer visa sponsorship for this position.

Benefits:

- Competitive Compensation Package - Medical + Dental + Vision Coverage - 401K + Company Match - Life Insurance + Long Term Disability Coverage – 100% Company Paid

- Health Savings Account (HSA)

- Gym Reimbursement Program

- Tuition Reimbursement Program

- Wellness Check Program - Insurance Premium Discounts

- EAP Resources

- Paid Holidays

- Paid Time Off (PTO)

Position Summary: The Service Technician IV is a senior-level technician responsible for performing complex troubleshooting, diagnostics, repairs, and maintenance on MGB-manufactured equipment and related systems. This position serves as a technical expert within the service department, supporting less experienced technicians, providing field and in-house service support, and ensuring that all work meets MGB’s high standards of safety, quality, and efficiency.

Key Roles / Responsibilities:

- Perform advanced diagnostics, repairs, and overhauls on mechanical, hydraulic, electrical, and control systems of MGB products.

- Lead complex service projects both in the field and at MGB facilities with minimal supervision.

- Troubleshoot system issues using schematics, testing tools, and diagnostic software.

- Provide mentorship, technical guidance, and on-the-job training to lower-level technicians.

- Accurately document service work performed, parts used, and diagnostic findings in company systems.

- Support warranty claim evaluations and assist with root-cause analysis and continuous improvement efforts.

- Ensure compliance with all safety protocols, procedures, and environmental standards.

- Collaborate with engineering, production, and quality teams to identify and communicate recurring technical issues or design improvements.

- Conduct pre-delivery inspections (PDI) and assist with equipment commissioning and customer acceptance testing.

- Serve as a customer-facing technical expert when required, ensuring professional communication and representation of MGB.

Required Education, Experience, and Qualifications:

- High school diploma or GED required; technical or trade school certification preferred.

- Minimum 7+ years of relevant service or maintenance experience in heavy equipment, industrial machinery, or related manufacturing environments.

- Strong mechanical, electrical, and hydraulic system knowledge required.

- Experience interpreting blueprints, schematics, and wiring diagrams.

- Advanced troubleshooting and diagnostic skills using tools, meters, and software.

- Exceptional mechanical aptitude and attention to detail.

- Ability to lead by example and mentor other technicians.

- Strong communication, teamwork, and problem-solving skills.

- Capable of working independently with minimal supervision.

- Proficient in using diagnostic and calibration tools, hand and power tools, and relevant software.

- Commitment to safety and continuous improvement.

Working Conditions:

- Bending, lifting, climbing, pushing, pulling, kneeling, sitting stand, walk, kneel, stoop, squat, pull, push, climb, crouch, crawl, talk, hear, and see and standing (occasionally) for long periods of time.

- The essential duties of this position require moderate to heavy lifting and carrying.

- Must be able to position oneself to work in confined spaces such as trenches, pits, manholes, attics, and tunnels and demonstrate manual dexterity and be able to use hands to handle, or feel objects, tools, or controls.

- Exposure to moderate noise levels, vibrations, and bright lights; and exposure to dust, fumes, and gases; and all climate types including hot and cold temperatures, humidity, rain, snow, etc.

- Able to wear common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection and hard hats when needed.

- React quickly using hands, fingers, or feet.

- Must be able to comprehend and follow written and oral instructions.

- Must be able to complete tasks even with frequent interruptions.

- Must be able to use discretion and independent judgment as needed.

- Must be able to speak clearly on the phone and to fellow workers.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.