Service Scheduling Coordinator (Solar)

Description

Competitive Hourly Pay + Benefits

We offer:

- Medical, Dental & Vision Insurance Packages

- 401K

- Medical Reimbursement Accounts (HSA & FSA)

- Employee Assistance Program

- Employee Discounts

- $50k Life Insurance covered 100% by Freedom Forever

- Paid Time-Off

- Opportunities for professional development and advancement

- Supportive and collaborative work environment

Residential Solar

POSITION SUMMARY:

The Service Scheduling Coordinator will work to ensure our customer’s solar equipment is working properly by scheduling service appointments in a timely manner. They will also work with the other members of the Service Team to ensure the schedule is always up to date with availability and we are assisting with special requests for our colleagues and customers.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

- Manage & track project deliverables and timelines as well as communicate with customers to keep them fully informed

- Works with leaders and the Service Team through calls, email and meetings to ensure calendars are up to date

- Monitor and action the backlog for their assigned region on a daily basis

- Assist with escalated customers in working with other departments to find resolution to concerns

- Resolve customer complaints or concerns by addressing concerns and working with other teams to find resolution

- Coordinate with many departments daily

- Perform other duties as assigned

QUALIFICATION REQUIREMENTS:

- High School Graduate or GED

Experience:

- Previous solar experience preferred but not required

- 2+ years of administrative or customer support experience preferably from relatable industry

Knowledge, Skills & Abilities:

- Bilingual- English & Spanish

- Must be proficient at multitasking and problem solving

- Excellent organizational skills required

- Excellent telephone skills required

- Proficiency in Outlook and One Note required; Preferred ability in PowerBI

- Excellent written and verbal communication skills required

- Excellent customer service skills required

- Discretion and confidentiality

PHYSICAL DEMANDS AND ABILITIES

- Regularly spend long hours sitting and using office equipment and computers

- Regularly move from sitting to standing positions effortlessly

- Regularly spend long hours in intense concentration reviewing and entering information into a computer

- Regularly use hands and fingers to handle, control or feel objects

- Regularly see details of objects that are less than a few feet away

- Regularly speak clearly so listeners can understand

- Regularly understand the speech of another person

- Frequently work on projects that require deadlines

- Frequently bend to file and maintain files

- Occasionally lift 5-10 pounds

TRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.)

If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites.

Debido a la naturaleza de este puesto, los antecedentes penales pueden tener una relación directa, adversa y negativa con cada una de las funciones enumeradas, lo que podría dar lugar a la retirada de una oferta condicional de empleo.

Freedom Forever es un empleador que ofrece igualdad de oportunidades. De acuerdo con la ley aplicable, prohibimos la discriminación contra cualquier solicitante o empleado por cualquier motivo legalmente reconocido, que incluye, entre otros: condición de veterano, condición de miembro del servicio uniformado, raza, color, religión, sexo, orientación sexual, identidad de género, edad (40 años o más), embarazo (incluido el parto, la lactancia y las afecciones médicas relacionadas), origen nacional o ascendencia, condición de ciudadanía, discapacidad física o mental, información genética (incluidas las pruebas y las características) o cualquier otra consideración protegida por la ley federal, estatal o local. Nuestro compromiso con la igualdad de oportunidades en el empleo se aplica a todas las personas involucradas en nuestras operaciones y prohíbe la discriminación ilegal por parte de cualquier empleado, incluidos los supervisores y compañeros de trabajo.