Install Scheduling Coordinator

Description:

Ambia Energy is a leader in the renewable energy sector, committed to providing sustainable energy solutions while delivering unparalleled custom experience. We are seeking an Installation Scheduling Coordinator to join our dynamic team and play a key role in our growth.

We are looking for a dedicated Installation Scheduling Coordinator to join our team at Ambia Energy. In this role you will be working on innovative projects that include cutting-edge solar installations that push the boundaries of technology and efficiency. Responsibilities will include customer support, audits, account management, team coordination, and quality assurance.

What we offer:

- Competitive compensation packages.

- Flexible work schedule: Monday- Friday, 7am-5pm.

- Group Health, Dental, and Vision plans.

- Life insurance.

- 401K with employer match.

- Paid holidays and paid time off.

- Access to a company gym.

- Opportunities for professional development and career advancement.

- Engaging company culture focused on teamwork and excellence.

Responsibilities:

Customer Support

- Contact customers via phone calls, emails, and text messaging to coordinate solar installation schedules.

- Respond to inbound customer inquiries regarding installation-related questions.

Pre-Installation Audits

- Perform pre-installation audits to verify permits and materials, and schedule rough inspections with local jurisdictions.

Account Management

- Create monitoring portal accounts for new installation projects.

- Keep customers informed through the process.

Team Coordination

- Communicate with sales reps about customer installation progress.

Field Follow-up

- Work with field resources to make sure installations are completed correctly, scheduling additional time for corrections if needed.

Quality Assurance

- Review installation photos to verify that installations were performed appropriately.

Qualifications:

- High school diploma or equivalent.

- Previous experience in solar is preferred, but not required.

- Previous customer service experience is preferred, but not required.

- Confidence in learning quickly through failure and feedback.

- Strong communication skills, written and spoken.

- Ability to take initiative and solve problems quickly.

- Thrives with a high degree of autonomy and trust.

- Interest in future leadership roles, including training new coordinators.

About Ambia:

Ambia is a leading solar and home improvement company with a mission to help homeowners transform their properties into energy-efficient, sustainable spaces. Since its founding, Ambia has been committed to creating fulfilling careers for its team members while delivering innovative, clean energy solutions to its customers.

In just four years, Ambia Energy has achieved over $400M in lifetime sales, making it one of the fastest-growing companies in the solar industry. Despite the turbulence of 2023 and 2024, which saw many competitors exit the market, Ambia emerged as a resilient leader, restructuring and achieving profitability in 2024 under the guidance of CEO Conner Ruggio.

Ambia Energy’s success is rooted in its dedication to improving the customer experience, ensuring high-quality installations, and fostering a culture of continuous growth and education among its employees. The company is also a pioneer in the home services industry, combining energy efficiency with personalized service to help homeowners reduce costs and improve their environmental impact.

With a focus on innovation, integrity, and excellence, Ambia continues to set the standard for what’s possible in renewable energy and home improvement.

Please note:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Requirements:

- This position is required to work in the Lindon, UT corporate office.

- Must be able to sit for extended periods of time and communicate effectively over the phone and in person.

- This is a full-time position.

- Proficiency in office software (Google Workspace).