Service Manager

Sullivan Fuels, a family-owned company specializing in heating oil and propane deliveries, service, and installations.

Sullivan Fuels is looking for a new team member in our Sydney, NS location. You will be responsible for overseeing our Propane Service Department as well as service billing.

Sullivan Fuels is focused on building a team of valued players who are ready to deliver results. Continuous growth opportunities will be available.

Key Responsibilities:

- Scheduling service technicians including receiving and dispatching service calls

- Receive and answer emergency and non-emergency calls

- Set up and update customer accounts.

- Assess situation and prioritize calls

- Billing of service invoices to customer accounts.

- Provide support for technicians.

- Coordinate schedule in the most effective manner

- Proactively address problems and suggest solutions

- Manage customer complaints and concerns.

- Coordinate equipment orders with technicians

- Maintain price lists for technicians

- Other duties as directed or required.

- Compliance with all regulatory requirements.

Knowledge, Skills & Competencies:

- Great interpersonal and communication skills

- Experience in a service manager and/or dispatch role.

- Experience using MS Word, Excel and Outlook and be technically savvy.

- Experience and knowledge of delivery or transport vehicles.

- Excellent ability to listen, analyze and adapt to change.

- Critical thinker and problem-solving skills

- Team player in a fast-paced environment

Benefits:

- Medical and Dental Coverage Our industry leading benefits package

- RRSP Matching: We support your future goals by matching your RRSP contributions

- Employee Pricing on Heating Oil, Propane and Equipment

- An environment to encourage professional growth and development

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Dental care

- Extended health care

- Paid time off

- RRSP match

- Vision care

Ability to commute/relocate:

- Sydney, NS B1R 1V7: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (preferred)

Experience:

- Customer service: 1 year (required)

- Administrative : 1 year (required)

Work Location: In person