Sullivan Fuels, a family-owned company specializing in heating oil and propane deliveries, service, and installations.
Sullivan Fuels is looking for a new team member in our Sydney, NS location. You will be responsible for overseeing our Propane Service Department as well as service billing.
Sullivan Fuels is focused on building a team of valued players who are ready to deliver results. Continuous growth opportunities will be available.
- Scheduling service technicians including receiving and dispatching service calls
- Receive and answer emergency and non-emergency calls
- Set up and update customer accounts.
- Assess situation and prioritize calls
- Billing of service invoices to customer accounts.
- Provide support for technicians.
- Coordinate schedule in the most effective manner
- Proactively address problems and suggest solutions
- Manage customer complaints and concerns.
- Coordinate equipment orders with technicians
- Maintain price lists for technicians
- Other duties as directed or required.
- Compliance with all regulatory requirements.
- Great interpersonal and communication skills
- Experience in a service manager and/or dispatch role.
- Experience using MS Word, Excel and Outlook and be technically savvy.
- Experience and knowledge of delivery or transport vehicles.
- Excellent ability to listen, analyze and adapt to change.
- Critical thinker and problem-solving skills
- Team player in a fast-paced environment
- Medical and Dental Coverage Our industry leading benefits package
- RRSP Matching: We support your future goals by matching your RRSP contributions
- Employee Pricing on Heating Oil, Propane and Equipment
- An environment to encourage professional growth and development
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Sydney, NS B1R 1V7: reliably commute or plan to relocate before starting work (required)
- Customer service: 1 year (required)
- Administrative : 1 year (required)