Service Dispatcher

Description Competitive Benefits. Meaningful Extras. Unmatched Value.

- A place where you can take your career in the direction you want to grow and go

- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity:

The Service Dispatcher plays a vital role interacting with customers and acts as a support to our Contractors and Service Technician teams. This position is responsible for assisting customers with service requests, coordinating equipment installations, setting up fixed assets on customer accounts, purchase orders, invoicing and payment of vendors.

- Dispatch in-house technicians and contractors as required.

- Supply and schedule work for in-house technicians and contractors.

- Answer and/or resolve customer inquiries about service status, products and concerns.

- Contact customers as required and handle all other service inquiries.

- Work with other associates to ensure optimum customer service.

- Set up fixed assets on customer accounts, such as water heaters.

- Create Purchase Order Requisitions.

- Open/close accounts as needed.

- Process account adjustments/write offs.

- Make payment arrangements.

- Manages various service-related reports.

- Support the processing of daily batches for technicians and contractors.

- Support processing of in-house gas technician payroll.

- Other duties as assigned.

Requirements:

- Excellent customer service skills.

- Strong verbal & written communication skills with a passion for customer service.

- Experience with running point of sale equipment and computer programs such as Excel, Word and Outlook.

- Ability to multi-task, stay organized and work in a fast-paced environment.

- Adaptability to different workloads that are seasonally driven.

- Strong problem-solving skills.

- Knowledge of heating products would be an asset.

- Experience with internal billing system applications is considered an asset.

- Entrepreneurial approach to a growing business.

Humble. Hungry. Smart.

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.