Badger Meter

Service Desk Technician

LocationMilwaukee, WI
Job TypeFull-time

About This Job


Why Badger Meter?

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.


What You Will Contribute:

The Service Desk Technician is responsible for providing technical support to end-users on a variety of software and hardware issues, including desktops, laptops, printers, and mobile devices. As a Service Desk Technician, you will be responsible for ensuring that all technical issues are resolved quickly and effectively, while maintaining a high level of customer satisfaction.


Job Duties:

Respond to technical support requests via phone, email, or ticketing system in a timely and professional manner, escalating complex issues to higher-level support staff as needed.
Provide first-level technical support and troubleshooting assistance to end-users on a wide range of software and hardware issues and maintain a high level of customer satisfaction by providing excellent customer service.
Identify, research, and resolve technical issues using a variety of diagnostic tools and techniques.
Document and track all technical support requests and resolutions in the ticketing system.
Build/image new systems for end users.
Perform user account management tasks, such as password resets and access provisioning/deprovisioning.
Provide feedback on processes and procedures and make recommendations on areas to improve.
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
Communication with customers as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
Ensure SLA’s are met and issues are resolved efficiently.


Education and Experience:

Associate's degree in computer information systems, information technology, or related field required
0-1 years of related experience preferred; Significant experience may be considered in lieu of a formal degree


Qualifications:

Intermediate proficiency in Microsoft Office required
Intermediate experience with Windows OS and Imaging required
Basic knowledge of Mac OS and iOS preferred


Competencies:

Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
Collaboration: Work collaboratively with others across the organization to achieve shared objectives.


Working Conditions:

Work is performed in an office environment and requires the ability to operate standard office equipment.
Requires prolonged periods of talking/listening.


Competitive Total Rewards at Badger Meter:

Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.


Privacy Statement

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.

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