Senior Technical Records Analyst

At Motiva, our employees’ energy, passion, and dedication to excellence are what make us who we are and what allows us to generate energy that makes a house a home, gets us from point A to point B, and enables our health and wellbeing. We invest in every aspect of our employees’ lives because, at Motiva, our people matter.

Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the Americas. The company’s Port Arthur Manufacturing Complex in Port Arthur, TX, is comprised of North America’s largest refinery with a total throughput of 720,000 barrels per day, the largest base oil plant in the western hemisphere, and an integrated chemical plant. Under exclusive long-term brand licenses with Shell and Phillips 66 (for the 76® brand), Motiva’s commercial operations supply more than 12 billion gallons of fuel to customers annually. Motiva is wholly owned by Aramco, one of the world’s largest integrated energy and chemicals companies.

Position Overview:

We are seeking a Senior Technical Records Analyst to join the Legal & Corporate Affairs department, reporting to the Records Management Manager. This in-office role, based at our downtown Houston headquarters, is integral to maintaining our Records and Information Management Program, which ensures compliance with legal, business, and information management requirements across the full lifecycle of company records—from creation and retention to disposition. This role combines strategic records management with hands-on technical administration of Enterprise Content Management (ECM) platforms, contributing to both operational efficiency and regulatory compliance.

Responsibilities:

- Oversee the lifecycle of recorded information—physical and electronic—including creation, access, storage, retention, and disposition.

- Monitor and support the Enterprise Content Management (ECM) system and associated modules, including troubleshooting, and user support.

- Monitor application performance and assist with issue resolution in coordination with infrastructure teams and vendors.

- Serve as a key contact across departments for managing company-owned information assets, escalating issues, and providing program updates.

- Maintain and enforce the company’s records retention schedule in alignment with ISO standards and best practices.

- Support legal holds and the retrieval/preservation of information assets for litigation and regulatory matters.

- Deliver training and presentations to Records Coordinators and stakeholders on governance practices and program initiatives.

- Support integration between SharePoint Online libraries and ECM Workspaces.

- Assist with advanced configuration options and user account setup.

- Act as a subject matter expert for ECM platforms and other information management systems.

- Identify and support new initiatives aligned with strategic business goals.

- Develop and maintain file plans and naming conventions in collaboration with departmental Records Coordinators.

- Manage vendor relationships for storage, retrieval, imaging/scanning, and destruction services.

- Perform additional duties as assigned.

Experience and Qualifications:

Required Education and Experience:

- Bachelor’s degree in Business Administration, Library Sciences, Information Systems, or related field. Equivalent professional experience may be substituted on a year-for-year basis.

- Experience in records and information management, information governance, or enterprise application administration.

- Strong knowledge and proficiency working with records and information management (RIM) software (e.g., OpenText xECM, MFiles, Virgo, RecordPoint, Documentum).

- Familiarity with implementing and supporting an enterprise content management (ECM) system.

- Familiarity with ISO 15489 standards, Generally Accepted Recordkeeping Principles, and NAID protocols.

- Ability to quickly learn and apply new technologies and processes.

- Ability to think strategically, innovate, and respond proactively to evolving business needs.

- Strong work ethics, professionalism, and adherence to company policies and business etiquette.

- Strong communication skills and ability to train others on technical and governance topics.

- Proven ability to work independently, manage multiple tasks, and maintain high standards of professionalism.

- Ability to manage multiple projects and deadlines in a fast-paced environment.

Preferred Education and Experience:

- Certified Records Manager (CRM) certification.

We reserve the right to amend or withdraw Motiva jobs at any time, including prior to the closing date. Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or grade.

Applicants for regular U.S. positions must be authorized to work in the United States for Motiva Enterprises LLC without the need for sponsorship of an immigration authorization or visa (for example, TN, H-1B, or other employment-based immigration authorization or visa).

Motiva participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information, or other protected status under federal, state, or local laws.