Senior Program Evaluation Analyst

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Senior Program Evaluation Analyst Portland, OR Summary

As a Senior Program Evaluation Analyst, you will have the unique opportunity to lead market research, program evaluation, and market synthesis projects that drive PGE's understanding and development of market opportunities. You will design and implement evaluation strategies for complex programs, assess market potential for new and existing products, and provide data-driven insights that support business decisions and product development. A successful candidate will have advanced knowledge of marketing databases and statistical analysis processes, as well as advanced analytical thinking and communication skills. This role offers the exciting chance to shape the future of clean energy initiatives and contribute to PGE's mission of providing reliable, sustainable power to millions of customers across Oregon.

Key Responsibilities Specialization

- Specializes in program evaluation. Experience in market research and market synthesis. Leadership or project work that crosses multiple areas of specialization.

Program Evaluation

Designs and implements program evaluation strategy for multiple, complex programs to determine whether program objectives are met and to identify areas for program improvement and/or future market opportunities. Evaluates program(s) against formal metrics and strategic business objectives; assesses program implementation performance and reviews/validates program impacts; provides consultation to PGE programs staff in making program changes. Specific skills and knowledge for this role include:

- Development of energy program Logic Models, KPIs and evaluation data requirements

- Leads (cross)functional teams, including: research vendors, project teams, and key stakeholder groups.

- Oversees production of advanced research reports PGE submits to OPUC.

- Designing and implementing customer surveys, focus groups, in-depth interviews

- Strong understanding of experimental program design, baseline/counterfactual selection for specific energy technologies and/or customer classes, energy modeling best practices, statistical analyses of energy impacts (e.g., load shifting, load shaping)

- Knowledge of GIS (Geographic Information Systems) analytic capabilities

- Evaluation RFP writing, vendor selection and contracting, ongoing management of contract scope, budget and schedule in an environment of rapidly evolving programs

- Reviewing and editing technical evaluation reports/presentations to ensure accuracy, clarity, completeness, conformance with utility regulatory requirements, and usability by diverse internal program staffs.

Vendor Management

- Determines when vendors are needed to conduct research; establishes success metrics; monitors vendor performance and works with vendors to resolve issues. Manages contracts and research vendor’s work products. Works with supply chain team and program teams to craft RFP’s for vendor evaluation contracts

Market Insights

- Profiles target programs; provides insights on the effectiveness of various programs and determines areas for research to further PGE's understanding and development of market opportunities; assesses market potential for new and existing products and services; consults with clients to provide data and market insights that support the development of new or improved products or services.

Data Management

- Manages quality practices of multiple work streams including selecting data from internal PGE databases and external sources, drafting code bases for managing and analyzing large customer databases, and auditing the data quality of PGE's marketing and customer databases to recommend data governance solutions.

Market Research and Data Analysis

- Determines best research techniques and resources and conducts market research from diverse sources; collects and analyzes complex data of market activities, the market environment, future trends and customer needs and profiles; determines what data to include in research; provides technical advice to clients on analytics of customer data to meet their objectives; reviews and improves efficiency and effectiveness of data analysis; consults with clients to support data-driven business decisions.

Communications and Reporting

- Prepares and provides comprehensive reports and analysis on market trends and players in a way that will increase understanding and bring the insights of the analysis to life; disseminates market information to appropriate organizations; communicates market insights in a way that drives action.

Internal Collaboration and Interfaces

- Interfaces with other teams to feed research into product development process for a variety of projects at all levels of complexity; serves as a subject matter expert to clients and others on the team; meets with internal clients and stakeholders to review objectives and priorities and tailor research and analysis services so they achieve their goals.

Research Emerging Technology

- Maintains knowledge of industry news, market research and emerging technologies; researches and recommends emerging analytics tools, products and techniques proactively in anticipation of future needs.

Communication

- Develops relationships and communicates regularly with industry researchers, technology companies and other utilities to inform market insights; develops and implements internal communication strategy.

Education/Experience/Certifications Education

- Requires a bachelor's degree in business, marketing, statistics or other related field or equivalent experience. Master's degree and/or coursework in area of specialization preferred.

Experience

- Typically, five or more years in program evaluation, market research, program evaluation or market insights, ideally in the electric utility space.

Knowledge, Skills, Abilities Functional Competencies

- Advanced knowledge of marketing databases and statistical analysis processes and methodologies

- Intermediate knowledge of energy industry players and their technologies, the competitive market and market trends

- Intermediate knowledge of PGE's retail products and services and their competition

- Advanced skills in researching and analyzing energy market insights using databases and analytical processes for customer/marketing- related analytics

- Working computer skills using systems used in department; may need additional skills in this area, depending on position

General Competencies

- Intermediate skills in managing stakeholders

- Advanced analytical thinking skills

- Intermediate creativity and innovation skills

- Intermediate interpersonal skills

- Intermediate organization and prioritization

- Intermediate presentation and facilitation skills

- Intermediate problem-solving skills

- Intermediate project management skills

- Advanced written and oral communications skills

PHYSICAL, COGNITIVE DEMANDS AND SCHEDULE/ATTENDANCE

Physical

- Does the job require a valid driver's license? - No

- Frequent driving/travel/commute: Daily within service territory

- Occasional driving/travel/commute: Overnight inside/outside the service territory - Occasionally (one to two times a month or less)

- Computer use (use computer regularly for entire work shift)

Cognitive Demands

- Ability to adhere to set response times, deadlines and time-sensitive tasks

- Ability to follow accuracy standards

- Ability to follow through on decision-making tasks

- Ability to interact effectively and collaboratively within a team environment

- Ability to communicate and problem solve when under stress

- Ability to respond and adapt to frequent change

- Ability to accept and demonstrate self-awareness when provided constructive feedback

- Ability to discern feedback and acknowledge ownership of areas of improvement

- Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

- Ability to successfully collaborate with peers, managers and others within the organization

- Demonstrates sound memory

- Ability to process new information to be applied consistently to work tasks

Schedule/Attendance

- Ability to work long hours

- Ability to work a variable schedule

- Ability to report to work and perform work during periods of severe inclement weather

- Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance [for part-time positions, change to part-time attendance]

Environment

- Office environment

Compensation Range:

$89,175.00 - $148,625.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.