Senior Performance Assessment Analyst

GCI's Senior Performance Assessment Analyst will d evelop and implement performance metrics and assessment tools to evaluate the effectiveness of project and program management across the organization. Play a critical role in driving strategic decision-making by analyzing performance data, generating insightful reports, and recommending actionable improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Performance Measurement & Evaluation

- Oversee the end-to-end performance evaluation process for projects and programs.

- Guide the development and integration of best practices and lessons learned across teams.

- Lead the design and implement performance metrics and Key Performance Indicators (KPIs) for projects and programs.

- Develop assessment tools and methodologies that are user-friendly and accessible.

- Conduct evaluations to assess alignment with strategic goals and identify issues.

- Ensure project close-out controls are completed accurately and timely.

- Capture and share lessons learned and best practices to improve future outcomes.

- Enforce compliance with established evaluation standards and organizational policies.

Identify and flag evaluation processes that do not meet compliance or quality standards.

Data Analysis & Reporting

- Manage the reporting and analysis of performance data to inform strategic decisions and enhance efficiency and productivity.

- Collect, analyze, and interpret quantitative and qualitative data to identify trends, patterns, and improvement areas.

- Use statistical techniques and visualization tools to present findings.

- Prepare reports and dashboards for stakeholders and leadership.

- Track KPI achievement, including:

- % of projects evaluated for KPIs met

- % achievement of strategic goals

Utilization rate of best practices

Collaboration & Stakeholder Engagement

- Engage with cross-functional teams to align performance processes with organizational goals and compliance with industry standards.

- Collaborate with PMO, Program Management Office, DA team, SMO, and CTO teams on KPI development, data collection, and evaluation.

Feed insights to Standards and Training teams to improve frameworks and education.

Continuous Improvement & Support

- Stay abreast of emerging trends and innovations in performance measurement and project management to ensure practices remain current and effective.

- Shape organizational strategies for continuous improvement based on performance insights.

- Identify process improvement opportunities based on performance findings.

- Facilitate action planning with stakeholders to enhance outcomes.

- Provide training and support on tools and metrics interpretation.

- Act as a resource for performance management best practices.

- Excellent communication skills with the ability to effectively communicate accurate information to others.

- Ability to clearly and concisely communicate quantitative information to both technical and non-technical stakeholders.

- Ability to articulate information in presentation/training format in front of internal and external audiences.

- Proactive approach to identifying issues and developing creative, data-driven solutions.

- Strong analytical skills with the ability to collect, organize, and analyze large volumes of data using various techniques and software.

- Strong organizational skills with the ability to manage multiple priorities with varying deadlines.

- Strong attention to detail with the ability to produce accurate and reliable reports.

- Deep understanding of business operations, financial concepts, and industry-specific metrics.

- Demonstrated ability to evaluate complex challenging problems and situations leading to optimal solutions.

- Self-directed and goal-oriented, with a strong ability to assess workload, establish strategic priorities, and execute against measurable objectives.

- Demonstrated knowledge and proficiency in data visualization tools, reporting software, and analytical software (e.g., Excel, Tableau, Power BI).

COMPETENCIES:

- ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

- RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Job Requirements:

This is a senior level position within the discipline functioning as the subject matter expert (SME). Demonstrates advanced knowledge and proficiency in all areas of responsibility. Performs highly complex and unique tasks and job duties, receiving minimal to no instruction on routine work and new assignments. Works under minimal supervision with wide latitude for independent judgment.

Additional Competencies:

- Strategic problem solver with a proactive approach to identifying issues and developing creative, data-driven solutionsthat drive business outcomes.

- Advanced analytical skills with a proven ability to collect, organize, and interpret complex datasets using diverse methodologies and analytical platforms.

- Exceptional organizational skills with the ability to manage multiple high-priority initiatives with varying deadlines.

- Strong attention to detail with the ability to consistently deliver precise, high-quality reports and insights that support operational and financial accuracy.

- Comprehensive understanding of business operations, financial concepts, and industry-specific metrics.

- Demonstrated ability to navigate complex, ambiguous scenarios, leveraging critical thinking to develop optimal, scalable solutions.

- Advanced knowledge and proficiency in data visualization tools, reporting software, and analytical software.

Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis*

- High School diploma or equivalent. - Bachelor’s degree in management Business Administration, Project Management, Data Analysis, or related field. * - Minimum of six (6) years of experience in performance assessment, business or data analysis, program evaluation, project management, or a related field. *

Preferred:

- Master’s degree or MBA.

- Telecommunications experience.

- Relevant telecom industry or job specific certifications.

- Experience in developing performance metrics and assessment tools.

Knowledge of project management methodologies (e.g., Agile, Waterfall) and best practices.

DRIVING REQUIREMENTS :

- This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

- Work is conducted across various environments, including office settings, remote locations, and client sites.

- Interactions with dissatisfied customers, vendors, or employees may occasionally occur, requiring effective communication and conflict resolution skills.

- Regular travel is required for business and training purposes, including activities such as scoping, requirements gathering, testing, and business development.

- Training delivery involves in-person and virtual sessions, necessitating schedule flexibility to accommodate participants across multiple time zones.

- Work is primarily sedentary, requiring daily routine computer usage.

- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

- Ability to accurately communicate information and ideas to others effectively.

- Physical agility and effort sufficient to perform job duties safely and effectively.

- Ability to make valid judgments and decisions.

- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

- Must work well in a team environment and be able to work with a diverse group of people and customers.

- Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.