Senior Internal Communications Specialist

Position Summary

This position is an exciting opportunity to shape the internal culture of a dynamic public utility company, driving

engagement and connection among employees while ensuring consistent and clear communication throughout the

organization.

The Internal Communications Specialist is responsible for developing and executing internal communication strategies

that align with the company’s mission, values, and goals. This role will manage communication platforms such as the

employee intranet and newsletters, ensuring that employees are informed, engaged, and connected. The position also

oversees the Employee Brand Ambassador program. The ideal candidate will be a strong writer, communicator and

project manager with a passion for fostering a positive, inclusive and engaged workplace culture

Essential Duties & Responsibilities

- Internal Communication Strategy: Develop, implement, and manage internal communication

strategies to enhance employee engagement, improve communication flow and align messaging with

company objectives.

- Platform Management: Oversee and maintain all internal communication platforms, including but

not limited to the employee intranet, internal newsletters, digital signage, Appspace and email

communication.

- Content Creation: Produce engaging and relevant content for internal platforms, ensuring clear,

consistent and timely communication across the organization.

- Employee Brand Ambassador Oversight: Lead and support the program, promoting the

organizational values, mission and image by building awareness and trust through authentic

engagement of internal and external audiences.

- Collaboration: Work closely with department heads, IT and HR to ensure that key initiatives,

policies and updates are effectively communicated to all employees.

- Employee Feedback: Act as a liaison for employee feedback, ensuring their voices are heard and

incorporated into communication plans when appropriate.

- Brand Consistency: Ensure all internal communication materials reflect the company’s values

and brand identity, promoting a unified and positive workplace culture.

- Metrics and Reporting: Track and report on the effectiveness of internal communications through

surveys, feedback and engagement metrics, using insights to adjust and improve strategies.

- Support: Serve as support to external communications as needed.

Formal Education and Work Experience Requirements

Degree/Diploma Obtained: Bachelors

Work Experience Time Frame: Three Years or More

Field of Study: Marketing, Communications, Public

Relations or related field.

Other: Click or tap here to enter text.

Certification and Licensures Requirements

Valid Texas Driver’s License

Other Minimum Qualifications

- Bachelor’s degree in Communications, Marketing, Public Relations, or related field. - 3+ years of experience in internal communications, corporate communications or a similar role.

- Strong writing and editing skills, with the ability to produce clear, concise, and compelling content.

- Experience managing internal communication platforms (intranet, newsletters).

- Proven content planning and project management experience with ability to deliver on tight deadlines.

- Strong interpersonal skills with the ability to collaborate and build relationships across the organization.

- Creative thinker with the ability to solve problems and manage multiple priorities.

- Familiarity with public utilities, energy, or water sectors is a plus.

- Proficient grammar and writing skills for digital platforms, including website copy, newsletters, and internal and

external communications; proofreading required.

- Ability to work both independently and as part of a team.

- Proficiency in Microsoft Office Suite and communication platforms (SharePoint, Yammer).

Preferred Qualifications:

- Utility sector experience.

- Fluent in Spanish a plus.

- Photography skills a plus.

- Presentation skills a plus.

- Experience with Canva or other online graphic design tool are a plus.