Senior HVAC Technician / Lead Tech

About Superior Services

Superior Services LLC is a leading HVAC contractor serving West Point, MS and surrounding areas. We pride ourselves on delivering exceptional service through skilled craftsmanship, professional integrity, and a commitment to doing things the right way. Our team provides comprehensive HVAC solutions — primarily residential, with some commercial work. We foster a culture where expertise is respected, leadership is developed, and our best team members grow into mentors and decision-makers.

Position Overview

This is a leadership role for an experienced HVAC professional who knows their craft and takes ownership of field performance, training, and job quality. You’ll oversee junior staff, lead installs and service calls, and help set the tone for how our team performs under pressure.

We work until the job is done — no clock-watchers or shortcuts. This role is for someone who leads from the front, holds the line on quality, and thrives on being the go-to expert.

Key Responsibilities

Technician Oversight & Service Quality

- Serve as first point of contact for field technician support and escalation

- Monitor job quality, timeliness, tool readiness, and site safety

- Conduct weekly check-ins with team members and coach performance

- Ensure service vehicle organization and equipment maintenance

Customer Relations & Problem Solving

- Address customer concerns and escalated issues

- Handle complex diagnostic and service calls

- Maintain long-term customer relationships through professionalism and reliability

Team Training & Development

- Mentor and train apprentices and junior techs

- Help onboard new technicians and teach advanced troubleshooting

- Lead training sessions on tools, systems, and procedures

- Provide performance feedback and coaching

Installations & Technical Leadership

- Lead complex residential and light commercial HVAC installations

- Manage workflow on multi-day projects

- Ensure code compliance and proper installation standards

Process Improvement

- Provide weekly field performance updates to leadership

- Identify and suggest improvements to field operations

- Help track productivity and promote accountability

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Expected hours: 35 – 50 per week

Benefits:

- Company truck

- Health insurance

- Paid time off

- Professional development assistance

- Retirement plan

Work Location: In person