GCI's Senior Executive Strategic Support will provide high level executive and administrative support including managing the broad, strategic policy and agenda, directing daily correspondence and communication, and responsibly handling confidential and sensitive information. Enable Senior VP - CTO to work most effectively with internal and external stakeholders and fulfill commitments to the company’s Chief Technical Officer.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
This is a highly strategic, critical, and facilitative role requiring a combination of focus, flexibility, as well as a willingness to have an active, behind-the-scenes role working with and communicating to key stakeholders. Facilitates and maximizes the activities of energetic, highly active, and time-constrained company executives. Requires self-motivation, independent thinking, confident decision making, exceptional organization and communication skills, the ability to exercise good judgment, take initiative, and be resourceful and highly attentive.
Prepare & Facilitate:
•Facilitate strategic executive, management, and department agendas, including strategy, planning, and internal operation initiatives.
•Build and maintain up-to-date knowledge and understanding of executive, management, and department objectives and primary goals.
•Engage in root cause analysis on issues and opportunities that could impact the executive agenda.
•Organize and maintain strategic objectives, including coordination of objectives across multiple attendees and functional areas of responsibilities. Be flexible to adjustments and competing requests, ensuring alignment to documented strategic objectives. Consult with management/leadership to confirm/align priorities.
•Ensure meeting objectives are realistic, preparation is appropriate, information is well-prepared, and content is appropriate and sufficient for the intended purpose.
Assist management by participating in weekly departmental meetings and tracking agenda items, as requested.
Organize & Coordinate:
•Coordinate travel schedules, including conference arrangements, meeting schedules, speaking invitations, and partner meeting participation.
•Prepare PowerPoint presentations for internal and external audiences for strategic presentations. Plan and provide for additional preparatory materials as needed, including solicitation of background materials from other employees.
Utilize tact, diplomacy, and persistence to promote collaborative working relationships within and between departments, ensuring alignment among disparate stakeholders. When such alignment is absent, consult with Sr VP-CTO and recommend mitigating approaches.
Communicate & Collaborate:
•Manage daily department activities and help promote collaborative working relationships within and between departments. Utilize knowledge of department objectives and goals to plan internal and external meetings and planning sessions and to document meeting results and follow-up.
•Manage high volume of daily correspondence, via email, TEAMs, SharePoint and team meetings.
•Provide updates at executive meetings, prepare follow-up correspondence for internal and external meetings with senior management, partners, and staff, and for various speaking engagements involving external audiences.
•Conduct fact checking-in support of all communications.
Present timely work-in-progress updates.
Budget, P-Cards, Supplies:
•Receive, organize, and code invoices as received in CTO office, including as aided by database resources, according to accounting procedures. Ensure invoices are reviewed, documented, approved, and submitted by appropriate staff.
Support department managers/analysts with tracking monthly budgets. Assist in annual budget tracking, accrual management and tracking preparation.
Independent Leadership:
•Scope, plan and execute multiple, often quick-turnaround projects with minimal outside assistance, ranging from written products to convening thought leaders on various topics.
•Work effectively with appropriate stakeholders, including outside parties, to undertake analysis, maintaining confidential and time sensitive issues within the office.
•Present ideas for special projects that facilitate leadership objectives.
•Proactively identify potential issues, confirm hypotheses through tactful and discrete engagement with relevant parties.
•Engage in coalition building in support of mitigation approaches, focus on interests of the parties, understand intentions, and creatively identify alternative means of handling pressing issues, supported with facts and recommendations.
•Develop alternative approaches to addressing the problem or opportunity and frame/position ideas to resolve the problem and mitigate the risk.
•Elevate issues and present findings to Senior Executive staff, as appropriate.
Represent the Sr VP-CTO in outside forums when unable to attend.
COMPETENCIES:
•This position requires a highly resourceful individual with strong self-motivation, foundation in project management, and excellent analytical skills with excellent focus on critical issues. Requires ability to exercise sound judgment, prioritize matters, and secure attention to matters requiring action and response.
+ Ability to adjust to a rapidly changing environment and multi-task with minimal supervision.
+ Ability to self-manage.
+ Demonstrated ability to establish and maintain collaborative work environments across departments with a variety of work and personality styles.
+ Excellent oral and written communication skills.
+ Ability to accurately communicate information virtually and in-person in a clear and concise manner to a range of audiences at all levels of the company, providing excellent customer service through interpersonal skills.
+ Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
+ Expert knowledge of proper grammar and spelling; good vocabulary, editing, and proofreading skills.
+ Substantive understanding of issues through active listening, discussion, and drive for clarity.
+ Excellent phone etiquette and good public contact skills.
+ Demonstrated ability to keep confidential and competitive information secure and exercise discretion when working with highly sensitive information.
+ Unquestionable personal code of ethics, integrity, diversity, and trust.
+ High degree of reliability to complete assigned tasks in a quality and timely manner.
+ Must be able to work under pressure, often on multiple simultaneous tasks
+ High degree of accuracy and attention to detail.
+ Must be organized with the ability to multi-task, prioritize, and work under pressure to meet tight deadlines.
+ Ability to exercise sound judgment, prioritize matters, and secure attention to matters requiring action and response.
+ Project management skills; political agility; developed negotiation skills.
+ Thorough knowledge of modern office practices and procedures and the use of office machines and equipment.
+ Ability to manage and troubleshoot computer, IT, and telecommunications-related service issues.
+ Strong strategic/financial analysis skills and knowledge of accounting and budgeting processes, including understanding of entries and underlying budget development.
+ Computer knowledge and software application skills on both Mac and PC is critical.
Experience creating high quality presentation materials in a variety of delivery formats, with focus on PowerPoint.
•ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
•BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
•COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
•COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
•COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
•CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
•RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
•RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
•SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, PowerPoint, SharePoint, OneDrive) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Minimum Qualifications:
Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis*
•High School diploma or equivalent.
Bachelor’s Degree in a relevant field.
Minimum of six (6) years of experience in private sector role, business strategy, consulting, marketing, public sector policy role, campaign aides/strategists, executive assistant, office management, or related field. Preferred:
•Telecommunications experience.
Other relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS :
•This position requires access to reliable transportation for travel between corporate facilities, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
•Work is primarily sedentary, requiring daily routine computer usage.
•Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
•Position is subject to rapidly changing priorities and deadlines.
•Ability to accurately communicate information and ideas to others effectively.
•Physical agility and effort sufficient to perform job duties safely and effectively.
•Ability to make valid judgments and decisions.
•Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
•Must work well in a team environment and be able to work with a diverse group of people and customers.
•Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Anchorage, AK
Full-time
