Senior Customer Account Leader - Heavy Duty Outage Management

Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What Impact You’ll Make

As the Site Customer Portfolio Manager located in Southern California near the Long Beach area, with a dynamic customer base and multiple locations you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power.

As our dedicated Customer Portfolio Manager for the Contractual Services assigned, you will be accountable for the profitability and customer satisfaction for assigned contracts and customer obligations, to fulfill service agreement obligations, fixed price, and support time and material program management, while interacting with members of the customer service, parts and transactional services, field service, repair service, and/or other teams.

Your High levels of operational judgment are required to achieve objectives.

Job Description

What you’ll do

- As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity

- Develop and own site customer with a communication plan, to coordinate and facilitate regular "Customer facing / meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.

- Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE.

- Be responsible for developing outage scope/communicating scope to the field services team.

- Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.

- Provide leadership in owning and driving all emergent/forced outage matters to resolution.

- Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network.

- Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

What you’ll bring: (Basic Qualifications)

- Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 7+ years of relevant experience in a power generation industry)

- Minimum of 5-7 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience

Other Eligibility Requirement

- Ability to work up to 50% of the time at the site located in the Long Beach area in southern California

- National Relocation is offered within the US to Southern California

What Will Make You Stand Out

- You have a passion for leading by example with exceptional communication skills, time management and leadership in a proactive environment including advanced knowledge in Microsoft tools such as excel, and PowerPoint is strongly desired

- You are someone who brings vision for Lean Standard Work/Process Improvement with high level of operational judgment to achieve the position’s objectives and strong experience in Lean processes and tools.

About GE Vernova Gas Power

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

- Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.

- A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.

- GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $120,000.00 -$165,000.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% performance bonus

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The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at least June 12th. 2025

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:

Yes

- This is a remote position