Customer Service Leader - Temporary

If you are a current Idaho Power employee, please apply through the

Employee Portal

.

Application Deadline:

08/08/2025 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Temporary (Fixed Term)

Job End Date:

07/01/2027

Exemption Status:

Exempt

Pay Range:

$96,865.60 - $116,646.40 Annually

Minimum Age Requirement:

Job Description:

Idaho Power — located in vibrant Boise, Idaho — is looking for a Customer Service Leader to join our Customer Operations team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the safe, reliable, affordable energy they depend on.

What does a Customer Service Leader do for us?

Provides direct leadership and daily coaching and mentoring for Customer Service Representatives (Entry, I, and II, Outage Specialists, and Customer Solution Advisors). Measures and monitors growth, development, and overall performance of direct reports. Analyzes employee performance data to write performance management plans, make decisions on employee advancement, and employee training. Partners with the support group for training for the following employee groups: Customer Service Representatives, Outage Specialists and Customer Solutions Advisors. Responsible for adhering to regulatory requirements and assuring non-key SOX controls are executed and documented in a timely and accurate manner each month.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

- Current customer information system and other related applications (i.e. CLRIS, MS Office, etc.), training and adult learning techniques, regulatory rules and regulations

- Company terminology, programs, and general rules and requirements

- Processes in customer service, metering, and lines

Preferred:

- Call center operations including supporting technologies

Skills in:

- Managing multiple responsibilities with conflicting priorities, using good judgment under pressure, coaching and mentoring direct reports, and providing constructive performance feedback

- Strong interpersonal, communication, and listening skills

- Problem identification, analysis and solution, and conflict resolution

- Strong writing skills

- Demonstrated leadership experience

Ability to:

- Provide effective one-on-one training

- Build and maintain effective working relationships with Customer Service Center work teams, regional teams, and external customers

- Research inquiries, make good business decisions, interact with customers, and provide customer service

- Assist team members with solutions to customer issues using established guidelines

- Manage multiple tasks

- Be a self-starter

MINIMUM REQUIREMENTS

Education:

- Bachelor's degree in business or applicable field

OR

- An equivalent combination of education and experience

Experience:

- 5 years of experience in customer service or similar role

Preferred:

- 5 years of leadership experience customer service

Licenses & Certifications:

- Valid driver's license with an acceptable driving record based on driving requirements for the position

PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL REQUIREMENTS

The successful candidate must demonstrate an understanding of and commitment to Equal Employment Opportunity for all applicants and employees and will be expected to support and facilitate a workplace culture of dignity and respect. Additionally, he/she will be responsible and accountable for supporting the Company's non-union status, its safety culture, event processes, and the accident records of employees in his/her area of responsibility.

ADDITIONAL INFORMATION

Working hours will vary from 7:30 am to 6:30 pm Monday - Friday to provide coverage for all hours the Customer Service Center is open. Work extra hours as needed to meet business expectations. Be on call as needed to provide outage support for after hours and weekends. Occasional overnight travel. The successful candidate must demonstrate an understanding of and commitment to Equal Employment Opportunity for all applicants and employees and will be expected to support and facilitate a workplace culture of dignity and respect. Additionally, he/she will be responsible and accountable for supporting the Company's non-union status, its safety culture, event processes, and the accident records of employees in his/her area of responsibility.

Temporary employees are eligible to apply for internal job postings. Internal, regular employees who are successful candidates will be placed as regular employees in a Temporary Duty Assignment job classification. In order for your current position to be held for your return, qualified employees must have supervisory approval to participate and have been in their current position for at least six months.

Competencies:

Adaptability, Building Partnerships, Coaching, Communication, Creating a Culture of Trust, Customer Focus, Decision Making, Guiding Team Success, Resolving Conflict, Safety Leadership

__________________________________

Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: 208-388-2965 or Email:

jobs@idahopower.com

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.