Senior Claims Analyst (Hybrid)

The Senior Claims Analyst (First Party) Investigates, evaluates, negotiates and resolves first party claims leading to a final disposition of these matters within limit of authority.

This is a hybrid role. The first three months are fulltime in the office.

Essential Functions

- Evaluates liability and communicates company position to the party responsible for causing damage to company property, or their insurance carrier.

- Coordinates assigned litigation and assists outside counsel with respect to property damage claims.

- Resolves property damage claims within limits of experience and ability and has accountability within a designated authority.

- Represents the Company in Small Claims Court litigation involving facilities damage claims.

- Maintains working knowledge of applicable statutes, case law, and regulations.

- Oversees performance of the collection agents to ensure that collection activities are handled promptly and properly.

- Provides guidance and training to Claims Analysts.

- Conducts annual refresher training for district personnel about property damage claim recovery process.

Qualifications

Technical Knowledge/Skill:

- Preferred Knowledge:

- Negligence law, distribution electric/gas operations, insurance principles, and/or regulatory codes as they apply to first party claims activities.

- Ability to apply portions of Eversource system policies, procedures, work practices, and union contracts, as they affect first party claims activities.

Skills:

- Quantitative and qualitative analysis skills

- Good problem-solving skills; ability to use and apply sound judgement

- Interaction skills including the ability to work effectively with others in atmospheres that are sometimes stressful and adversarial

- Strong customer focus

- Good written and spoken communication skills

- Ability to interpret and relate complex information in a user-friendly format

- Initiative and personal ownership; team player

- Developing ability to multi-task and shift among multiple priorities simultaneously

- Ability to effectively utilize computerized business systems

- Demonstrated skill with MS Office applications especially Word and Excel

Education:

- Bachelor’s degree or equivalent experience

Experience:

- Five (5) plus years of claims handling experience including working knowledge of distribution operations of the gas and electric systems

Licenses & Certifications:

- CT Casualty Adjuster’s license; valid motor vehicle license

#LI-JB1

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$75,160.00-$83,510.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor