Senior Business Process Specialist

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Subject matter expert on analyses of economic and business processes to support the reporting and budgeting needs of Peoples and the various field operation departments.

Key Responsibilities

- Lead fiscal performance tracking, budget forecasting, and reporting using standard methodologies and tools such as Power BI.

- Analyze operational metrics and key performance indicators (KPIs) to monitor effectiveness, ensure data integrity, and identify improvement opportunities.

- Apply statistical methods and process design standards to implement operational improvements aligned with strategic Gas Operations goals.

- Develop cost/benefit models and financial case studies to support strategic initiatives.

- Collaborate with IT and field teams to implement new systems and monitor workflow performance.

- Audit internal process controls and recommend enhancements to improve efficiency and compliance.

- Support standardization of field procedures through analytics and trend analysis.

- Facilitate workshops and meetings with field teams, supervisors, and leadership to gather input and drive process improvements.

- Support change management efforts during rollout of new technologies and procedures.

- Represent Gas Operations in cross-functional process development and analytics initiatives.

- Monitor industry trends and regulatory changes to ensure operational readiness and continuous improvement.

Skills & Tools

- Advanced proficiency in Power BI, Qlik, Excel, SAP, and operational software/database systems.

- Strong analytical, statistical, and process design capabilities.

- Excellent communication, documentation, and stakeholder engagement skills.

- Strong planning, writing, and data management skills; detail oriented.

- Independent worker/well organized/quick learner.

Qualifications

- 8+ years of experience in business process analysis, operational analytics, or related fields.

- Bachelor’s degree in Business, Engineering, or related discipline (Master’s preferred).

- Valid driver’s license and ability to travel (~50%) to PNG sites.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To Maintain The Integrity Of The Recruitment Process And To Avoid Real Or Perceived Conflicts Of Interest Due To Employment And/or Assignment Of Family Members And Personal Referrals, Specific Guidelines Apply To The Hiring And Assignment Of These Individuals Including, But Not Limited To

- Family members cannot result in a supervisor/subordinate reporting relationship

- Family members cannot work in the same department.