Senior Analyst - Reporting and Analytics

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: Senior Analyst - Reporting and Analytics

Status: Full Time

Reports to: Manager, Data Strategy & Analytics

Location: Markham

Summary:

The Senior Data Analyst role offers a unique opportunity to lead and innovate within the Data Strategy & Analytics team. This position combines advanced technical expertise with strategic business acumen to develop data-driven solutions that transform organizational decision-making. The ideal candidate is adept at leveraging advanced tools, platforms, and methodologies to create impactful and user-friendly data products while fostering a collaborative team environment. This role specifically focuses on utilizing Microsoft Fabric, AI/ML techniques, and data governance principles to address complex business challenges and deliver tailored solutions for critical business functions such as call center operations, back-office processes, finance, and marketing.

Responsibilities

- Develop comprehensive data models, reports, and visually appealing dashboards/KPI Scorecards in Power BI to communicate critical insights effectively.

- Conduct data analysis and interpret trends and patterns using the Azure data platform, Microsoft Fabric, and other advanced tools, presenting findings to business stakeholders and recommending optimizations.

- Deliver tailored data solutions for key business functions such as call center operations, back-office processes, finance, and marketing, driving efficiency and insight-based decision-making.

- Apply AI/ML techniques to develop innovative solutions that address complex business challenges and improve organizational outcomes.

- Design and implement data governance frameworks to ensure data quality, integrity, security, and compliance across deliverables (experience with tools such as Microsoft Purview is a plus).

- Skillfully gather, validate, and analyze data from sources like SQL (Azure database) and Power BI, ensuring meticulous accuracy and completeness.

- Proactively assist the business in leveraging data and insights through Power BI to identify and stay ahead of emerging business trends.

- Evaluate business needs and objectives, identifying opportunities for data enhancement and further optimization.

- Apply design- and system-thinking concepts with an agile mindset to create and deploy incremental, viable data products utilizing in-house and open-source tools.

- Emphasize a customer- and stakeholder-focused approach, ensuring that data analysis outputs are easily consumable through intuitive visualization, presentation, and storytelling.

- Mentor and provide ongoing coaching to junior team members, fostering their professional growth and aligning team efforts with organizational goals.

Qualifications

- Bachelor's or master's degree in an analytical discipline, such as mathematics, computer science, data science, or engineering.

- At least 5 years of experience in data analytics or a related field, demonstrating increasing levels of responsibility and leadership.

- Expertise in Power BI, SQL (Azure databases), Microsoft Fabric, and data visualization tools, with proficiency in creating advanced dashboards and reports.

- Strong experience with the Azure data platform, including data analysis and trend interpretation.

- Proven ability to apply AI/ML techniques in designing innovative and effective business solutions.

- Demonstrated experience delivering data solutions for diverse business functions, such as call center operations, back-office processes, finance, and marketing.

- Proven ability to apply design-thinking and agile principles in developing innovative and user-focused data solutions.

- Familiarity with data governance practices, including frameworks and tools such as Microsoft Purview (optional).

- Exceptional ability to collaborate cross-functionally and communicate complex ideas to both technical and non-technical stakeholders.

- Demonstrated experience mentoring and leading team members in a collaborative environment.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.