Scheduling Coordinator

Are you a consistent, detail-oriented individual with excellent organizational and communication skills? Join our team as a Scheduling Coordinator and play a crucial role in coordinating preventive maintenance services for our valued customers.

As a Scheduling Coordinator, you will be an integral part of our Field Service Operations team, ensuring the smooth scheduling of maintenance services and providing top-notch customer service.

- Schedule, quote, and discuss repair services with customers and technicians.

- Accurately maintain daily, monthly, and annual T&M and PM scheduling systems to include processing, updating, and auditing weekly schedules and work orders.

- Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received as needed.

- Participation in a rotating on-call schedule.

- Maintain and research all month-end scheduling open tickets needed to process invoices.

- Update customers on services and invoices both in person and over the phone.

- Open work orders and update applicable systems with service history, as well as process and close work orders for completed work.

- Process and respond to scheduling requests from customers, technicians, and engineers.

- Communicate POC Site changes and submit items requiring Contract Amendment/Adjustment to Customer Account to the Contracts department.

Education/Qualifications:

- High School Diploma required; Associate’s Degree strongly preferred.

- Three (3) years’ experience in service industry scheduling or dispatching.

- Customer Service Experience required.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Familiarity with WennSoft Service and/or Great Plains Software is a plus.

Success Characteristics:

- Excellent communication and multitasking skills.

- Strong organizational skills with attention to detail.

- Sense of urgency and prioritization skills.

- Self-motivated with excellent problem-solving skills.

- Strong conflict resolution skills.

- Excellent time management skills.

- Adaptability and ability to remain calm in stressful situations.

Physical Requirements:

- Prolonged periods of sitting at a desk and working on a computer.

- Ability to lift 15 pounds.

- Navigate various departments within the organization's facilities.

If you are a self-starting, multi-tasker with a "Can Do" attitude, we invite you to apply! Join us and be a part of a dynamic team committed to delivering exceptional service to our customers.