Rhode Island Energy - URI Fellowship

Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

The energy industry is an exciting place, full of developing technology and new customer service possibilities. Rhode Island Energy is looking for Interns who can help us provide strong, reliable, affordable electric service to more than a million customers in Rhode Island, while adapting to new opportunities that are changing our industry. People depend on us and we deliver. We'd love to have you on board as we tackle that challenge, in new ways, every day.

As an Electric Service Operations Intern, you will support the Customer Fulfillment team in delivering exceptional service to external customers requesting electric service. You’ll gain hands-on experience in utility operations, customer engagement, and project coordination while contributing to real-world service delivery.

Qualifications:

- Rising junior senior or grad student enrolled in a curriculum leading to a baccalaureate or master’s degree in finance, accounting or business from an accredited college or university program.

- GPA requirement: 3.00 or higher

- Able to provide an official student transcript and other required information.

- Able to work in a team environment.

- Able to demonstrate good interpersonal and communication skills.

- Demonstrated leadership abilities.

- Travel within the service territory may be required.

Responsibilities:

Key Responsibilities

Under the guidance of experienced team members, you will:

- Assist in managing customer requests for electric service, ensuring timely communication and resolution of basic inquiries.

- Support the processing of service contracts and agreements to facilitate construction work.

- Help validate and process non-utility billing and CIAC (Cost in Advance of Construction) estimates.

- Contribute to the design and cost estimation of simple electric service projects.

- Collaborate with internal teams to ensure customer needs are met and service level agreements are upheld.

- Participate in team meetings and cross-functional initiatives to learn best practices and contribute ideas.

Learning Opportunities

- Exposure to utility service operations and customer fulfillment processes.

- Experience working with cross-functional teams in a regulated industry.

- Development of communication, problem-solving, and project coordination skills.

- Training in utility billing systems, service design tools, and customer relationship management.