Retail Account Manager

Colonial Oil Industries, Inc. (COI) is one of the largest independent oil companies in the Southeast and has been serving the region since 1921. With strategic ocean terminals in Savannah, GA, Charleston, SC, and Jacksonville, FL, along with numerous terminals along the Colonial and Plantation Pipeline, COI has an extensive network to supply gasoline and diesel fuel to the Southeast. Colonial Oil, Inc. is a wholly-owned subsidiary of Colonial Group, Inc* .* Position Summary

The Account Manager is responsible for supporting dealers and assigned Territory Sales Managers (TSM) to maintain all brand programs, image standards and compliance, and works closely with Retail Sales Analyst (SAR) & Sales Coordinators, supporting accurate record keeping for Retail Division.

JOB EXPECTATIONS/DUTIES

- Mystery shop results from branded suppliers - review, appeal, cure, and communication with dealers SCs & assigned TSM. Schedule outside contractors for cures when necessary, assuming TSM and/or Supervisor’s approval.

- Build and foster strong relationships with current and potential internal & external customers.

- Support TSMs book of business by involvement with day-to-day operations including delivery, credit card, invoicing, drafting, and pricing issues.

- Facilitate access to ATG systems for any “inventory managed” dealer site (and encourage BTL sites to also provide access) and execute installation of Kii unit if direct ATG access via IP is not available.

- Train all assigned dealers on Telapoint app for fuel delivery status and ordering, and Petronet portal for document access of customer(s) account(s).

- In-person site visit to assigned branded account(s) no less than once per calendar quarter.

- Support Retail Division (when requested) by following up with customers on contract compliance.

- Facilitate access to, train customers on available resources and use of respective branded website portals for assigned accounts.

- Communicate brand requirements, programs, industry news, changes, and/ or communications created by management with internal team and customers.

- Daily PDI upload of unbranded & other pricing.

- Review and manage Co-Op funds and application/use of funds to enhance mystery shop scores, including communicating usage, invoices to submit for claims/reimbursements, and disbursements to SC & Retail Sales Analyst (SAR) for proper handling internally and externally.

- Support that consignment/commission billing efforts & pricing are done on time & accurately.

- Work with dealers to reconcile over/shorts, especially consignment dealers.

- Renewing expiring contracts.

- Lead development for TSM’s.

- Other duties as assigned.

Qualifications/Requirements

- Bachelor’s Degree is preferred.

- 2+ years of experience working with independent dealers is desired.

- Must be able to be on call 24/7/365. Extensive travel and overnight stays are required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.

Eligibility Requirements

Hiring is contingent upon eligibility to work in the U.S.

Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Colonial Group, Inc. is at will and constrained by the laws of the state wherein the employee performs the service for the company.

Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States. Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.