Recycling Intake Coordinator

Benefits:

- Short Term Disability Insurance

- Long Term Disability Insurance

- Company Paid Life Insurance

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Opportunity for advancement

- Paid time off

- Training & development

- Vision insurance

Recycling Intake Coordinator

C&D Scrap Metal Recyclers – Houston, TX Employment Type: Full-Time

Make This a Career

As a valued member of our Scale Team, you’ll be cross-trained in all areas of the scale house and play an integral role in our fast-paced, customer-focused environment. C&D Scrap Metal Recyclers is Houston’s fastest-growing scrap yard, and we are looking for motivated, reliable individuals who want more than just a job — they want a career. We believe in promoting from within, treating our team like family, and helping our employees grow professionally. If you’re a go-getter with strong people skills and a desire to build a future, we need you!

Job Summary

- Deliver exceptional customer service with a friendly, professional, and helpful attitude.

- Use software systems to accurately input customer information in compliance with legal and regulatory requirements.

- Direct traffic flow safely and efficiently within the facility, ensuring customer safety and positive experiences.

- Accurately weigh and record both inbound and outbound loads.

- Help maintain the facility’s cleanliness, appearance, and organization.

- Follow all company safety protocols, procedures, and appearance standards.

- Consistently go the extra mile to create a welcoming environment for our customers.

Key Responsibilities

- Provide exceptional customer service by greeting customers warmly, answering questions clearly, and offering assistance throughout their visit.

- Communicate professionally with customers in-person to resolve inquiries and guide them through the recycling process.

- De-escalate issues calmly and respectfully, ensuring a positive resolution and maintaining a professional demeanor in all interactions.

- Educate customers on company procedures, pricing, safety rules, and facility layout to ensure a smooth and safe experience.

- Accurately input and manage customer information in the database, ensuring all data complies with internal standards and regulatory requirements.

- Guide customers safely through the facility, ensuring they follow correct paths and safety guidelines.

- Work closely with your supervisor and other departments to ensure smooth operations and minimal delays.

- Support traffic management within the yard, helping coordinate the safe and efficient flow of vehicles.

- Assist with reducing customer cycle time by identifying bottlenecks and communicating customer needs to leadership.

- Participate in maintaining the scale house and surrounding areas to a high standard of cleanliness and organization.

Working Conditions

- Must be able to work outdoors in all weather conditions, including extreme heat, rain, and cold.

- Must be comfortable standing, walking, and moving throughout the facility for extended periods of time.

- The role requires physical stamina, attention to safety, and the ability to work in an active industrial environment.

Location & Commitments

- Full-time position based in Houston, TX

- Occasional travel to satellite locations may be required

Why Join C&D Scrap Metal?

C&D Scrap Metal is a rapidly growing company in the Houston market. We are committed to promoting from within and providing opportunities for career growth. If you’re looking to join a team that values hard work, integrity, and teamwork—and you’re passionate about helping build a strong, customer-focused brand—we want to hear from you!