Quality Assurance Representative (Bilingual – English/Spanish)
Location: Anaheim, CA
Pay Range: $52,000 – $56,160 per year
Schedule: Full-Time | Monday–Friday | 6am – 2:30pm
Quality Assurance Representative
Join Our Team at a Leading Cleaning Company Serving Homeowners’ Associations!
Job Summary:
Are you passionate about helping people and ensuring top-quality service? We are seeking a dedicated Quality Assurance Representative to join our team. In this role, you will conduct on-site audits to ensure our communities receive the highest standards of cleanliness and service. You will also support our President in the field by taking detailed notes, creating work orders, and following up on outstanding tasks to ensure completion.
This position is 90% field-based and 10% administrative, offering a dynamic environment where you’ll actively engage with teams, provide hands-on training, and make a tangible impact. If you enjoy working with people, are detail-oriented, and have a commitment to excellence, we’d love to hear from you!
Key Responsibilities:
•Collaborate directly with the President during field visits, providing detailed note-taking and transcribing notes for actionable follow-up. Serve as a translator between the President and employees to ensure clear and effective communication, fostering understanding and collaboration.
•Perform community inspections to ensure our services meet cleanliness and quality standards. Promptly report any issues and create work orders using the Quick Base system.
•Conduct spot checks on employee supplies, chemicals, equipment, and PPE to ensure compliance with safety regulations. Use Paycom PPE audit checklist to record your findings.
•Provide hands-on job training and coaching for employees in need of support, leading by example to demonstrate best practices.
•Maintain accurate records of training, inspections, and follow-up actions. Ensure all tasks are completed to the highest standard and report progress to upper management.
Qualifications:
•Education: High school diploma or equivalent.
•Language: Bilingual in English and Spanish.
•Experience: Prior experience in quality assurance, employee training, or a supervisory role is preferred. A passion for helping others succeed is essential.
•Skills: Strong attention to detail, excellent communication and problem-solving skills, proficiency in Word and Excel, and the ability to type 40-60 words per minute.
•Physical Requirements: Must be comfortable standing and walking for extended periods outdoors, traveling between communities, and lifting up to 25 lbs. and using standard cleaning chemicals.
•Strong Driving Record: Maintain a clean and reliable driving record that meets the qualifications required for approval by our insurance company, ensuring safe and responsible travel between communities.
Work Environment & Schedule:
•Field Work: 85-90% of your time will be spent in the field conducting audits and inspections.
•Office/Admin Work: 10-15% of your time will involve creating reports, documenting findings, and following up on work orders.
•Schedule: Monday to Friday, 6:00 AM - 2:30 PM
What We Offer
•A fun, positive, and supportive work environment
•Opportunities for recognition, rewards, and career growth
•Medical, dental, and vision insurance
•Paid holidays, vacation, and sick time
Why Join Us?
•Make a meaningful impact by ensuring the highest standards of service.
•Work directly with leadership and gain valuable field experience.
•Be part of a supportive, people-first company culture.
•Grow your skills with opportunities for career development.
Benefits:
Ready to join a company that values your hard work and helps you grow?
We’d love to hear from you. Apply today and become a part of the Personal Touch family!
Job Type: Full-time
Pay: $52,000.00 - $56,160.00 per year
Benefits:
Schedule:
Shift availability:
Ability to Commute:
•Anaheim, CA 92806 (Required)
Work Location: In person