Project Services Manager

Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance sustainable building products and solutions for the construction industry. As the most energy-efficient, cost-effective building envelope solutions, insulated metal panels are at the forefront of sustainability. We serve the architectural, commercial/industrial, cold storage and food processing markets, and are committed to delivering the most advanced building products on the market.

Learn about our Planet Passionate initiatives: https://www.youtube.com/watch?v=EEeIS55WMOk

At Kingspan, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry. In joining Kingspan you become an important part of a growing organization with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to sustainability.

Ready to be part of our team?

We are looking for a Project Services Manager for our Caledon, Ontario office!

Summary: The Project Services Manager (PSM) is responsible for the overall performance of the Project Services Team. This role ensures the implementation of departmental strategies while aligning processes and methods established by the divisional team. The PSM assigns resources to meet the company’s service commitments while maintaining high-quality deliverables. The PSM monitors team performance through metrics and feedback, proactively adapting the team structure to meet operational demands. Additionally, the PSM provides insights on workload forecasts and optimizes work plans based on project assignments and schedule changes. This role actively participates in training and continuous improvement initiatives, implementing process and methodology changes as directed by the divisional team. The PSM also identifies key performance indicators, tracks individual and team performance, and generates periodic reports to analyze trends and deviations.

Essential Duties:

- Ensure appropriate staff are fully trained on SAP to support the key business processes.

- Ensure customer orders are completed to meet delivery requirements on time in full.

- Liaise with the SAP team to determine that the proposed development of SAP will provide value-added activity to the business.

- Encourage and motivate all staff while maintaining lines of communication with employees and plant personnel.

- Ensure accurate and relevant data is reported while reporting on key weekly and monthly metrics.

- Ensure full communication throughout the business project, positively with the Company’s strategy and goals.

- Work with the Technical Department to ensure consistency in details and policies are being maintained.

- Participate in the development plans for their team and will implement the training plans for the reporting structure.

- Allocate and optimize the available resources within the team.

- Coordinate and prioritize the team outputs, coordinating with the project stakeholders to meet the customer expectations.

- Actively participate in the continuous improvement efforts to optimize the Company´s processes and procedures.

- Responsible for the RCCA analysis process and assign resources to address the customer's claims.

- Follow the Group Code of Conduct and Group Compliance.

- Follow Compliance requirements per “KNA-SOP-1705 Compliance Roles and Responsibilities.”

- Performs all other duties as assigned.

- In-office position (not remote or hybrid)

- Up to 20% travel (Canada and US)

Education/Experience:

- Bachelor’s Degree or 10+ years of applicable industry experience. - 5+ Years of experience in building product manufacturing. - 5+ Years of CRM and ERP experience (Salesforce and SAP preferred). - 5+ Years of experience in building documentation management. Specification reading and interpretation. - 5+ Years of experience working with Construction drawings, Architectural and Structural, interpretation, and creation experience.

Skills:

- Resilience and flexibility to shift priorities.

- Effective communication and active listening.

- Leadership and teamwork oriented.

- Analytical and Strategic planning.

- Customer-oriented and sense of urgency.

- Negotiation and influence.

- Microsoft Office suite proficient (Word, Excel, PowerPoint Point and Outlook).

- Construction Project Management Software (Project, Primavera, Procore, Planview).

- Computer Assisted Design Tools (Autodesk Suite).

- BIM Modelling Software (Revit, Tekla) Desirable.

- PDF Software (Bluebeam).

Physical Demands:

The physical demands described here represent those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform key responsibilities.

- Strength & Mobility: This position primarily involves seated work, with occasional standing or walking as needed. Must be able to exert up to 10 lbs. of force occasionally, up to 5 lbs. frequently, and a negligible amount constantly to lift, carry, push, or pull objects.

- Dexterity & Coordination: Frequent use of hands and fingers for typing, handling documents, operating office equipment, and interacting with digital tools.

- Visual & Auditory Requirements: Requires specific vision abilities, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus for reading, computer work, and document review.

- Cognitive & Communication Demands: Requires sustained mental focus, problem-solving, and analytical skills. Effective verbal and written communication, including collaborating with others, phone calls, emails, and in-person discussions.

- Work Environment: Typical office setting with controlled lighting, temperature, and noise levels.

Kingspan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.