Program Manager, Permit Information Management System - (25-PO-804000-046)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

General

Job Title:

Program Manager, Permit Information Management System

Job Code:

P0617

Supervises Directly:

No

New or Revised:

Revised

Regular or At-Will:

Regular

Date Last Revised:

7/15/2024

Exempt or Non-Exempt:

Exempt

Compensation Approval Signature:

Union/ Non-Union:

Non-Union

Department Name and Division:

Permit Operations-Central Administration

Salary Schedule:

Non-Union Salary Range

Cost Center Code:

804000

Grade:

NU17

Essential Position:

No

Reports To:

Manager, Business Support

EEO Code:

Professionals

Work Format

Hybrid

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

The Program Manager, Permit Information Management System (PIMS), provides the critical functions necessary for the effective administration of DC Water’s Permit Information Management System (an Oracle product – OPAL), ensuring effective management of permit data. The role collaborates with management to deliver research, analysis, and technical solutions aligned with the business requirements of the Permit Operations, with a particular focus on systems, applications, and products (i.e., PIMS). The role is responsible for maintaining SOPs, processes, reports, forms, QA/QC of PIMS systems and data and conducting associated training.

Essential Duties & Responsibilities:

Supervisory Responsibilities : N/A

Key Working Relationships: Interacts with co-workers in the department, throughout DC Water, and with the public users.

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience:

5-7 years of progressive experience in designing and/or implementing information systems and technology.

Demonstrated experience in SDLC methodologies, solution design, and managing large-scale IT projects.

Minimum Education Requirements:

Bachelor’s degree in computer science, information systems technology, management information systems or related field from an accredited college or university.

Required Skills:

Information Systems Management

Program Management

Design Requirements Specifications

Managing Software Upgrades & Deployment

Software Support & Quality Management

Negotiation

Communication Skills

Analytical, Planning & Organizational Skills

Required Licenses & Certifications:

Project Management Professional (PMP) certification is preferred.

Required Languages:

English

Physical Requirements:

General office conditions

Preferred Skills & Qualifications

Preferred Experience:

Experience as a technical writer in a systems environment like Enterprise Resource Planning (ERP).

Experience in managing Oracle databases.

Preferred Education Requirements:

Master’s degree in computer science, information systems technology, management information systems or related field from an accredited college or university.

Preferred Skills:

Vendor & SLA Management

Microsoft Office Suite (SharePoint, Word, Excel, Access & PowerPoint)

Training Programs

Learning Agility (for new Software/Technologies)

The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.*

Your Experience at DC Water:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities.”

If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

email complianceada@dcwater.com .