PMO Business Analyst

Position Summary

The Business Analyst will work closely with other business analysts and project managers in the Project Management Office to form an effective team. Your main tasks will include preparing business cases, performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain complex concepts to non-technical users.

As a Business Analyst within the New Braunfels Utilities Business Planning department, you will play a pivotal role in optimizing the efficiency, effectiveness, and financial stability of our utility operations. You will be responsible for analyzing data, conducting research, and providing valuable insights to support decision-making processes. Your work will contribute to the continuous improvement and growth of our services. Provide well-founded recommendations based on data and analysis to help decision-makers effectively shape utility policies and strategies. Maintain detailed documentation of analysis methodologies, findings, and recommendations.

Effective communication and teamwork are essential strengths for anyone interested in this position.

Essential Duties & Responsibilities

Requirements Gathering & Stakeholder Collaboration

- Partner with project sponsors to define scope, vision, objectives, and success metrics.

- Elicit, analyze, and validate requirements through workshops, interviews, surveys, site visits, and workflow mapping.

- Prioritize requirements based on business value and feasibility.

- Translate conceptual needs into precise, functional requirements for project teams and developers.

- Create process models, diagrams, and specifications to guide execution.

Data Analysis & Reporting

- Collect, compile, and analyze operational data (e.g., consumption, billing, revenue, expenditures).

- Identify trends, anomalies, and opportunities for operational improvement.

- Build and maintain dashboards, reports, and visualizations for stakeholders and leadership.

- Monitor and assess the impact of process or operational changes.

- Proficiency in current project management and data visualization tools to increase stakeholder engagement

- Help implement and track PMO Metrics to quantify and track PMO performance

Process Improvement & PMO Development

- Evaluate and refine requirements-gathering and project management processes.

- Collaborate with cross-functional teams to identify inefficiencies and propose solutions.

- Develop and maintain PMO standards, governance frameworks, and best practices.

- Create and promote standardized project templates, workflows, and reporting formats.

- Track PMO process adoption and continuously improve implementation.

- Support change management initiatives, ensuring smooth adoption of new processes and tools

Project Management Enhancement & Optimization

- Configure, update, and enhance the Project Management Information System (PMIS) to align with evolving needs.

- Partner with IT and project teams to ensure system effectiveness and integration with business workflows.

- Train and support users to improve PMIS adoption and maximize value.

- Incorporate PMIS analytics into organizational performance reporting.

Miscellaneous Requirements

- All other tasks as assigned.

Skills & Qualifications

- Experience in business analysis, project management, or PMO operations.

- Strong analytical and problem-solving skills with data interpretation expertise.

- Excellent written, verbal, and facilitation skills across diverse stakeholder groups.

- Proficiency in PMIS platforms and project management tools.

- Knowledge of Lean, Six Sigma, or other process improvement methodologies (preferred).

General Responsibilities

- Maintain regular attendance; leave schedule should be managed so as not to interfere with the ability to accomplish tasks, including special projects and assignments with deadlines

- Adhere to NBU safety guidelines and practices at all times and in all situations

- Maintain a clean and safe work area, office, field site, and vehicle as applicable

- Develop & maintain practical customer service skills for communications with co-workers, customers, and the public in general

- Maintain strict confidentiality of business, employee, and customer information in written and oral communications and safeguard sensitive documents

- Adhere to NBU policies and procedures

- Exemplifies NBU Core Values of Integrity, Stewardship, Culture, Team, and Safety

- Participate in and support initiatives to reach annual NBU Performance Measures

Formal Education and Work Experience Requirements

Degree/Diploma Obtained: Bachelors

Work Experience Time Frame: Five Years or More Field of Study: Business Administration or finance

Other: Bachelor's degree (Highly preferred), and/or five years of experience

Certification And Licensures Requirements

Project Management Institute-Professional in Business Analysis is a plus.

Other Minimum Qualifications

- Able to exercise independent judgment and act on it

- Excellent analytical, mathematical, and creative problem-solving skills

- Excellent listening, interpersonal, written, and oral communication skills

- Logical and efficient, with keen attention to detail

- Highly self-motivated and directed

- Ability to effectively prioritize and execute tasks while under pressure

- Strong customer service orientation

- Experience working in a team-oriented, collaborative environment