Business Analyst

The Business Analyst for the Analytics and Insights team is responsible for identifying opportunities to further optimize the Company’s CSC Network, Fleet and Service Assets. Acting as the key interface between Operations and the NFS team, they gather information, analyze processes, and develop reporting with recommendations for improvements.

Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

- Liaise with business owners, other IS staff, and software vendors to provide on-going functional and business support for Superior’s systems.

- Work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications. (using the Intake Process as the vehicle)

- Working with business stakeholders, facilitate or lead business process re-design as an integral part of solution development and implementation.

- Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.

- Act as “internal consultants” to the business, take an active role in learning and understanding our business operations and challenges, and develop deep relationships with both business stakeholders and the technical teams.

- Develop reporting and analytics to continuously measure bulk plant utilization and rationalization. (Network)

- Develop reporting and analytics to measure Fleet utilization, maintenance and repair analysis and long-term Fleet CapEx and deployment strategies.

- Develop reporting and analytics to continuously measure Service Assets including personnel and equipment. Optimize workload strategy and enhance service product packages to generate revenue.

- Provide technical documentation when required.

- Monitor production operation, promptly solve or escalate problems (if necessary) to minimize the impact to business operations.

- Provide exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely manner.

- Other duties as assigned.

What you bring:

- Bachelor Degree and a minimum of 1 year experience in business analyst, system analyst or equivalent role

- Proficient in PowerBI and Excel

- In depth knowledge of information technology and software development life cycle.

- Team player who is comfortable participating in a variety of multi-disciplinary teams.

- Good analytical and problem-solving skills with the ability to determine the root cause and prevent future occurrences

- Exceptional customer service skills.

- Strong communicator, both written and verbal.

- Ability to multitask and handle multiple deadlines and changing priorities.

- The ability to advocate change and influence outcomes in areas without any direct responsibility.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.