Planner - Service Team

As a Service Planner at Prime Boiler Services, your role is crucial in ensuring efficient and streamlined service operations. You will be responsible for meticulous planning, and coordination of service activities, optimizing resource allocation, and meeting customer expectations.

The role involves maintaining a detailed understanding of service requirements, coordinating with field technicians, and leveraging technology for effective scheduling. Additionally, you will play a key role in maintaining clear communication channels, working closely with the Service Team, and continuously improving service processes.

Your focus on precision, proactive planning, and collaborative problem-solving will contribute to the overall success of our service operations and enhance customer satisfaction.

This role is based out of our Red Deer branch and, due to the nature of the role, requires daily in-person attendance.

What you will be doing in the role:

Work Order Management:

Resource Coordination:

Materials and Inventory Management:

Customer Communication and Quality Assurance:

Reporting, Analysis, and Continuous Improvement:

We are looking for candidates that have:

· 1-3 years service coordinator experience required

· Experience with boilers and fired equipment preferred

· Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

· Trades and or technical post-secondary education preferred

· Excellent customer service, organization and problem-solving skills

· The ability to work well under deadlines and to multitask

· The ability to build relationships with all parties

· Excellent verbal and written communication skills

Prime Boiler Services Ltd. is a family-owned Alberta business, which has become a symbol of trust and quality in building, servicing, and renting high-performance boiler systems. The industries that we support are diversified; Food Manufacturers, Breweries & Distilleries, Commercial, Public Institutions and Rentals to the Oil & Gas sector. Behind our symbol lies an experienced team of professionals who are committed to supporting our clientele’s success by providing the best steam and heating solutions.

Please apply in confidence. Prime Boiler Services is an equal opportunity employer and encourages applications from all qualified individuals. We thank all candidates for their interest in this position however only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

Schedule:

Work Location: In person