Part Time Customer Service Representative

Reporting to the Director of Billing and Call Center Services, the successful candidate must have experience in problem solving, working in a team environment or independently as required.

The schedule hiring for is 6 days a week: Monday to Friday 3PM to 8PM and Saturday’s 9AM to 5PM.

Position will work Remotely.

DUTIES AND RESPONSIBILITIES

The duties for this position will include, but not be limited to, the following:

- Performing outbound and receiving inbound calls for scheduling and booking of appointments, using Work Order Management (WOM) system.

- Utilizing calendars, managing excel spreadsheets, to enable the scheduling and booking of utility meter upgrade appointments.

- Escalation of customer concerns/complaints to Operations team and/or Supervisor.

- Backup coverage required, to cover other CSRs when absent.

- Clerical activities to support operations teams and administrative activities.

- Perform other related duties as assigned.

QUALIFICATIONS

- High school diploma or higher

- Strong soft skills (clear communication, listening skills, self-control, positive attitude, assertiveness, conflict resolution, empathy, and taking responsibility)

- Proficiency with Microsoft Office programs, such as Excel and Word

- Technical skills such as data preparation and reporting

- Analytical skills with the ability to identify opportunities for improvement and the capacity to develop and implement appropriate solutions

- Be a highly motivated team player with strong interpersonal skills to interact with both internal and external clients

- Ability to work with minimal supervision

- Adequate internet access

Olameter is one of the largest meter servicing companies in North America with over 1,500 employees providing services in 30 states and provinces to over 300 utilities.

Olameter is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state/provincial, or local laws.

If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please contact us at 1-800-903-7003.

If you want to take the next step in your career, we encourage you to apply today! #INDLCA