Outreach Specialist, Senior

Requisition ID # 165914

Job Category: Customer Support / Operations

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: San Jose

The Local Customer Experience organization’s mission is to enable and support a positive “One PG&E” customer experience that actively contributes to a vibrant local economy. The Local Customer Experience organization will accomplish this through the successful implementation of strategies that will drive: 1) tightly coordinated gas and electric operations for enhanced customer experiences locally with PG&E, 2) proactive, targeted and transparent multi-channel customer and community education that reinforces the value of PG&E and mitigates potential customer concerns, and 3) active support for local community, customer and economic vitality.

Local Customer Experience will ensure that the "voice of the customer" is represented as we evaluate proposed initiatives, pre-deployment plans, and operational delivery. The team will actively support and coordinate internal and external response to post-launch customer needs.

The Senior Field Outreach Specialist will be a member of the Customer Engagement team. This position will focus on customer communications and outreach and will be responsible for educating and addressing customer concerns regarding gas and electric management projects within the Central Coast/South Bay Region. The Specialist will collaborate with a team of other Specialists throughout the PG&E service territory and with their local Division Leadership Team.

This position requires regular travel throughout Santa Clara County. When not in the field, the position will primarily work from your home office, with in-person office visits weekly as well as monthly and/or quarterly team meetings or as business needs require.

This position is hybrid, working from your remote office and approximately 4 - 5 days in the San Jose office or out in the field, based on business needs.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $95,000.00

Bay Area Maximum: $143,000.00

Qualifications Minimum:

Desired: