OT Applications Support Specialist

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This is a hybrid position and can be located in the Woodlands, TX, Little Rock, AR, Jackson, MS or New Orleans, LA. The official job title will be IT Specialist - Sr or IT Consultant depending on the selected candidate’s qualifications and experience. Relocation assistance and sponsorship is not provided.

JOB SUMMARY/PURPOSE

This position provides IT services and support of the Real-Time Systems (RTS) utilized by Entergy Transmission, Distribution, Outage Journey, System Planning (SPO), Power Generation, and Utility Operations in Operations Technology (OT) applications.

JOB DUTIES/RESPONSIBILITIES

- Provide EMCS operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support

- Provide and maintain real time EMCS systems application availability, ensuring that applications are active and operating as defined in any Service Level Agreements

- Provide support for OT EMCS Systems (Advanced Distribution Management, Generation Management, Transmission/Energy Management, Gas Distribution and Pipeline)

- Initiate vendor communication to address OT system issues

- Manage support for critical infrastructure systems, in accordance with Change Management policies and procedures

- Analyze, develop, and implement solutions for system enhancements; Conduct a wide range of quality control tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements

- Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party systems

- Perform necessary investigation, analysis, and evaluation to determine project feasibility

- Develop procedures for the solution of complex and difficult problems or systems with a high level of reliability and execution speed

- Ensure the development of computer and information system plans that capitalize on the installed technology base and prudently employ new technology

- Provide project and vendor oversight and facilitate communications with other internal organizations including, but not limited to compliance, security, legal and procurement

- Analyze user processes and requirements to identify potential improvements

- Communicate technical information, concepts, and ideas verbally and in writing

- Participate in the team 24 hour on-call rotation

MINIMUM REQUIREMENTS

Minimum education required of the position.

Bachelor’s Degree in Computer Information Systems, Computer Science, Engineering or related technical degree or equivalent experience; Master’s Degree is a plus.

Minimum experience required of the position

- IT Specialist - Sr: 4+ years' experience of relevant technology delivery for Operational Technology (OT) real-time systems. - IT Consultant: 6+ years’ experience of relevant technology delivery with Subject Matter Expertise for Operational Technology (OT) real-time systems

- Design, development and testing of real time systems applications and enhancements

- Database Administration – experience with development, testing, and operating databases

Minimum knowledge, skills and abilities required of the position

- Ability to work in a fast pace and dynamic environment, including work outside of normal business hours

- Ability to support real-time systems

- Ability to support cyber security activities such as, system hardening, patch management, and configuration management

- Knowledge of security controls testing, security audits, and security assessments

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Primary Location: Texas-The Woodlands Texas : The Woodlands || Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson

Job Function: Information Technology FLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 120382 Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.