Operations Specialist III

The Role:

This position is responsible for completing complex research on client accounts; is responsible for resolving bill payment edits and data, calculating and tracking billing discrepancies, in addition to working closely with other team members, vendors, and some direct client communication. Using multiple systems, the role resolves pre-identified errors and sends consolidated bills to payment

Role Responsibilities:

+ One-time charges, miscellaneous edits, re-evaluate edits, deposits, etc. + Overlap (Rebill Edits) + Post consolidation reviews + Resolve exceptions on electronic file invoices + Potential water leaks + Cost and consumption edits + Requesting extensions to protect accounts from negative action + Obtain any missing invoicing + Update/correct data as needed + Confirmation of payment settlement + Process urgent payment to secure safety from disconnection

Experience and Education

+ High School Diploma or equivalent required + Requires 2+ years of clerical and/or customer related work experience + Basic understanding of general ledger coding and account set up preferred + Other combinations of experience/education may be considered + May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements

Skills and Abilities:

+ Must have excellent phone skills and customer service + Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow) + Must be able to organize, prioritize, and use time management tools + Ability to demonstrate basic mathematical aptitude + Must have basic problem-solving abilities + Must be a team player, dependable and have a sense of ownership + Must be able to adapt to change easily + Ability to be proactive in order to provide superior service to clients + Basic understanding of ENGIE Impact services and offerings + Basic understanding of client accrual files and reporting + Strong verbal, written and interpersonal skills.

Physical Abilities

Work Environment

+ Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station) + Adjustable ergonomic chair + Proper Lighting + Heating, air conditioning and ventilation to create a comfortable environment + Appropriate internet and bandwidth to conduct business

As a global organization, attending meetings and events during early mornings and evenings may be required

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The target pay range for this role is $16.80-$24.14.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Business Unit: GBU Energy Solutions

Division: SRM

Legal Entity: ENGIE INSIGHT SERVICES INC.

Professional Experience: Junior (experience < 3 years)

Education Level: High School Diploma/GED/A Levels

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.