Operations Services Intern

Job Description

Job Title: Operations Services Intern

Posting Start Date: 12/3/25

Job Description:

Primary Role

About the Internship: Join Pennsylvania American Water as an Operations Services Intern and gain hands-on experience supporting critical functions that ensure safe, reliable water service. This role offers exposure to asset management, customer operations, and compliance activities within the Operations Services team. As the largest regulated water and wastewater utility company in the U.S., American Water (NYSE: AWK) has been providing safe, clean, reliable, and affordable services since 1886. We serve over 14 million people across 14 regulated jurisdictions and 18 military installations. Our 6,500 professionals leverage their expertise and our national scale to deliver excellent outcomes for customers, employees, investors, and stakeholders.

Why American Water?

- Growth and Investment: We plan to invest $30 to $34 billion in infrastructure over the next decade.

- Sustainability and Community: We are committed to safety, affordability, customer service, environmental protection, workforce inclusivity, and community strengthening.

- Recognition: Featured on the 2023 Bloomberg Gender-Equality Index, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, and recipients of multiple national awards.

Learn More: Visit amwater.com and follow us on LinkedIn, Facebook, Twitter, and Instagram.

Key Accountabilities

- Gain firsthand experience in how water utilities support communities and ensure sustainability.

- Collaborate with professionals to assist with operational support activities for assigned facilities, ensuring compliance with company standards and regulatory requirements.

Key Tasks:

- Assist the Asset Team and Customer Team with data entry, reporting, and project coordination.

- Support document management and SharePoint organization for asset and customer initiatives.

- Help prepare and maintain records, reports, and dashboards related to operational performance and customer programs.

- Participate in special projects such as updating templates and compiling compliance documentation.

Knowledge/Skills

- Detail-Oriented: Ability to maintain accurate records and perform quality checks.

- Independent Worker: Manage time effectively across multiple tasks and deadlines.

- Collaborative: Comfortable working with multiple team members and seeking input when needed.

- Communication: Strong verbal and written communication skills.

- Technical Proficiency: Basic knowledge of Microsoft Office (Excel, Word, PowerPoint) and Teams; SharePoint experience a plus.

- Organizational Skills: Ability to keep documents and schedules organized.

- Analytical Skills: Comfort with basic data analysis and reporting

Experience/Education

- Currently enrolled in an Environmental, Science or Business undergraduate degree program from an accredited school.

Other

- Valid Driver’s License.

- Ability to pass a background check.

We encourage candidates from diverse backgrounds to apply and join us in making a difference in our communities.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates