Operations Service Specialist (UN667)

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

Customer Service Associates (CSAs) are communication professionals responding to internal and external customer requests utilizing verbal and written skills. CSAs work with Service Orders, Collections, Billing, Auditing and Reporting. A Customer Service Associate working in the customer service area handles customer inquiries, payments, and account issues, responding to problems and complaints, and supporting field collections efforts.

Pay Range: $23.72 - $30.56 per hour (Determined by the current Collective Bargaining Agreement)

Reporting Relationship: Customer Service Supervisor

Location: Pueblo, Colorado

Essential Functions:

- Investigate and respond to customer account inquiries.

- Review and process customer information reports as needed.

- Receive and post customer payments, balance cash drawers, and process payments.

- Utilize CIS+ customer information system and agency reports to investigate and document diversions.

- Process accounts payable and payroll items.

- Enter service orders as needed.

- Support Service Guard, Appliance Repair program.

- Contact customers regarding delinquent residential and small commercial accounts.

- Audit metering reports for correct measurement and billing information.

- Audit reports to assure accuracy of service orders and account information.

- Interface with walk in customers on account management and customer issues.

- Interface with customers by phone if required.

- Support credit and collections, payment services and BHEAP program as required.

Additional Responsibilities:

- Requires the ability to demonstrate good customer service and interpersonal skills.

- Ability to work in a team environment.

- Ability to work with confidential customer information and maintain confidentiality.

What Is Required:

- High School Diploma or equivalent required.

- Minimum of 3 years of related experience required.

- Must possess and maintain valid Colorado driver’s license.

What Is Desired:

- Previous customer service experience preferred.

- Ability to learn and use Word, Excel, the Internet and Office computer programs.

- Ability to operate the company’s customer service information systems and ability to develop / maintain spreadsheets and word documents.

- Ability to understand and follow company procedures and guidelines, and PUC Rules and Regulations.

- Ability to gain cashier and balancing experience.

- Flexible and able to adapt to change.

- Basic math and accounting skills.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.