MFA Oil Company

Onboarding Technician

LocationColumbia, MO
Job TypeFull-time

About This Job

Overview

The Onboarding Technician establishes and updates systems access and creates detailed request tasks for computer and telephone equipment for new and existing employees while providing training and assistance as needed for the end-user to create the highest level of customer service with regards to New Hire, Equipment, Access, and Termination requests. This position also provides on-boarding and off-boarding support and coordination between responsible departments and personnel.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer

Responsibilities

Provide the highest level of customer service to multiple levels of staff and management.

Receive all new hire, equipment, access, and termination requests from varying levels of staff and management, review requests for completeness, gathering clarification as needed.
Establish or update user access and create requests for any equipment to fulfill original requests in a timely manner following the MFA ServiceDesk Jira request timing matrix for these tickets.
Train or provide training documentation to newly hired personnel on new equipment, default network access, new telephone equipment, and voicemail configuration.
Support basic audio/visual and classroom or meeting preparation for all levels of staff and management.
Troubleshoot basic email and internet issues for new hires as an escalation for Analysts.
Provide technical support as a member of the on-call rotation. When on call, be available to be dispatched on-site as required.
Provide status reports to designated supervisors and/or management for any assigned projects.
All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.


Job Requirements

High school diploma or equivalent
Technical Support education
One year of experience in in IT support
Familiarity with Microsoft Office suite including Word, Excel, PowerPoint, & Outlook
Analytical skills including the ability to think outside the box and research solutions to problems
Great customer service skills, including displaying patience with others and a track record of developing good working relationships while persistent in the pursuit of the goals/objectives.
Ability to maintain the confidentiality of sensitive information
Ability to accept accountability and work in a strong team environment.
Ability to work with minimal supervision in a fast-paced environment, meeting deadlines using a high level of time management skills.
Ability to lift, reach, stoop and or bend to retrieve products and supplies weighing up to 40 lbs. from shelves or under counters.
Travel 0-50% of time to remote sites or training as needed, including occasional overnight stays.
Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors.
Ability to meet company requirements including successful pre-employment drug screening and criminal background check
Legal authorization to work in the United States
Within one year of employment in this role, finish 1 ServiceDesk Core training or certification class plus 1 Optional training or certification class.


Preferred Skills

Associate’s degree in a computer science or technology related field
Experience communicating effectively on a departmental and cross-departmental basis
Excellent communicator in both oral and written communication skills

ABOUT MFA OIL COMPANY

MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.

BENEFITS

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.

OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

Put Customers First

Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
Be Tenacious
Give Your Best – Always give your best effort and seek to improve every day.
Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
Lead by Example
Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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