Onboarding Specialist

ABOUT THE COMPANY:

Guttman Holdings, Inc. is a 100% employee-owned energy Company and the parent organization of Guttman Energy, Guttman Renewables, and Source One Transportation.

Those three entities united to form Guttman Holdings on November 30, 2022, under an Employee Stock Ownership Plan (ESOP). Since then, each entity has maintained their individual name and operations while collectively focusing on continued growth and success.

The Guttman businesses operate in the refined petroleum products market, providing customized fueling solutions for industrial, commercial, retail, governmental, and transportation operations across the eastern United States.

Guttman Holdings prioritizes safety, service, and respect for our fellow employee owners, customers, vendors, and the communities where we operate and serve. Those principles combined with our Core Values: respect, lead, collaborate, serve, solve, and own shape our culture and guide our daily operations.

More information about Guttman Holdings and Guttman Energy can be found at www.guttmanenergy.com

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Position Summary:

The

plays a critical role in welcoming and setting up new customers across our product offerings in the Fleet Solutions business. This person ensures a smooth, professional, and positive experience from the moment a customer signs on, guiding them through implementation, training, and early program success. If you love process, people, and problem-solving, this is the role for you.

Key Responsibilities:

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Lead new clients through onboarding, including account setup, system access, credit application processing, and card distribution

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Serve as the internal project manager to align sales, operations, and support teams around each new customer launch

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Deliver product walkthroughs to clients so they feel confident and informed

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Triage and resolve common setup challenges and escalate technical issues as needed

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Identify friction points in the onboarding process and suggest improvements to drive faster and smoother launches

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Maintain SOPs, training decks, onboarding checklists, and knowledge base content

Qualifications:

•2–4 years experience in client onboarding, customer success, account management, or operations

•Excellent communication and interpersonal skills — you’re clear, friendly, and know how to put people at ease

•Tech-savvy and comfortable learning new systems quickly

•Experience working cross-functionally with sales, marketing, and operations

Why Join Us?

You’ll be the go-to guide for new customers starting their journey with us. Your work ensures clients feel supported, confident, and ready to fuel up, literally and figuratively.