New Accounts - Customer Service Rep

General Purpose:

The Customer Service New Account Specialist plays a crucial role in managing water and wastewater customer accounts. This position is responsible for creating and closing accounts, accurately entering customer, property, and meter information, and ensuring that accounts are properly set up for billing.

The role involves frequent interactions with customers, both in person and over the phone, to address billing inquiries, process payments, and resolve service-related concerns. Additional duties include generating service orders, issuing disconnection notices, and promoting water conservation by monitoring usage reports and notifying customers.

The specialist is also responsible for documenting standard operating procedures (SOPs) and best practices, thinking creatively, and demonstrating positive teamwork. Furthermore, the specialist participates in local community events to foster positive relationships between the utility and the public.

Essential Duties and Responsibilities:

General Qualification Requirements/Background Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The requirements of this position provide that the employee work in a safety sensitive manner and carry out his/her duties as such. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prior Work Experience: At least one year of job-related prior experience preferred.

Education and Training: High school diploma or equivalent required.

Overall Effort and Work Location: