Customer Service Rep II
Customer Service Rep II
Houston, TX
contractOn-site
Utilities
About This Job
Please Note: No Third-Party or C2C Firms
Must be able to work in the United States without sponsorship
We are searching for a Customer Service Rep II on behalf of our client. This is an 11-month contract assignment. (W-2)
Location: Houston, TX 77002
11-month contract assignment. (W-2)
Pay rate: $18.50 /hr.
Your Day-to-Day:
•
Must be able to work a schedule of Monday – Friday 11-8 pm.
•
This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.
•
Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.
•
Provides direction and guidance to less experienced team members.
•
May receive inbound Assist telephone calls.
•
Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers’ accounts as appropriate.
•
Also, work with call centers and customers to resolve agency/customer issues.
•
Reports fraudulent conditions to management.
Requirements
•
A High School Diploma
•
2 years of customer service experience
•
Any experience in Texas deregulation a plus
EOE of Minorities / Females / Vets / Disability
FL: Job # 18028
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