Network Analyst

Primary Purpose of Position

Reporting to the Plant Controller with direction from the Manager, Information Technology, the incumbent is primarily responsible for providing customer service and support to end-users at Meridian’s Eaton Rapids facilities. The incumbent will also perform administrative and technical tasks for Corporate IT. The Network Analyst has additional responsibilities as the site contact for external suppliers and service providers, and as the liaison between the Plant and IT.

Major Responsibilities of Position

- IT Support: Provide tier 1 & 2 end user hardware and software support. Plan and provide for daily on call support. Respond to help desk calls and problems. Proactively monitor and respond to abnormal network and system conditions.

- Equipment: Plan and install PC software and equipment upgrades consistent with policy and direction. Maintain computer and software license records, asset lists, etc. Relocate PCs and IT equipment as required. Maintain computer room and equipment racks to corporate standards.

- Plant: Act as the liaison between the Plant and IT. Manage plant network infrastructure, under the supervision of Corporate IT

- Key Contact: Act as site contact for external suppliers and service providers

- Must be willing and able to obtain required legal documentation to travel outside the United States

- Other duties as required, including special projects as they arise.

Personal Competencies (Knowledge, Skills, Abilities, and Other Attributes):

- Excellent customer service skills

- Microsoft Desktop & Server products

- VMware Virtualization

- Networking technologies

- Familiarity with manufacturing systems

- PC Administration

- Software Administration

- Records & Information Management

- Time Management

- Excellent written & oral communication skills

- Fluency in English

- Teamwork

Physical Demands

- Ability to stand and walk

- Ability to twist at waist & neck

- Ability to simple & power grasp & have manual dexterity

- Ability to reach in front, to side and overhead

- Ability to stoop, kneel, crouch or crawl

- Occasionally required to climb or balance

- Ability to hear and talk

- Ability to lift 50 pounds and occasionally lift up to 100 pounds

- Corrected vision to 20/20

Work Environment

- Automotive manufacturing environment; salary office supporting role with standard hours of 7:00 am to 4:00 pm. Position is overtime exempt; however, overtime to ensure task accomplishment is expected.

- Production Environment: 50% of the time, includes exposure to industrial safety hazards, loud and sudden noises, hot/humid conditions. Extreme temperatures during the summer and winter months can be expected

- Office Environment: 50% of the time, busy office with frequent interruptions and multi-tasking required; standard office equipment available.

Educational and Certification Background

Diploma or Degree in Computer Science. - Essential

A+, Network+, Microsoft MCP and/or equivalent certifications. - Essential

Job Type: Full-time

Pay: $69,752.00 - $95,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Employee discount

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Professional development assistance

- Referral program

- Retirement plan

- Tuition reimbursement

- Vision insurance

Work Location: In person