Mgr-Process Improvement

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

The Manager of Process Improvement is responsible for executing the process improvement program and supporting continuous improvement initiatives across all PPL companies and business lines. This role oversees the development of process frameworks, gap analysis, failure mode and effects analysis (FMEA), and change management plans. The Manager will assess existing processes and recommend process improvements focused on safe, reliable, affordable and sustainable operations. The Manager is a subject matter expert in Lean Six Sigma methodologies, problem solving, change management and modeling business processes, with hands-on experience using process mapping tools such as Lucid. This role will manage a master Process Library. The Manager will supervise a team of process improvement experts and business analysts.

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Responsibilities

- Collaborate with leaders and subject matter experts to identify business process improvement initiatives that focus on safe, reliable, affordable and sustainable operations.

- Oversee the design and development of business process frameworks and operational process models.

- Analyze and measure the effectiveness of existing processes.

- Conduct needs assessments to identify process gaps and develop recommendations to improve operational programs.

- Track industry trends, best practices, and new information technologies (AI, etc.) to support process improvement initiatives.

- Oversee the development of project charters, staffing plans, timelines, and change management plans.

- Facilitate process improvement workshops, planning meetings and feedback sessions.

- Provide leadership and coaching to operational teams to map existing and future state processes.

- Maintain process mapping governance, standards, and templates.

- Maintain the process mapping library and associated SharePoint tools.

- Manage program and projects using project management methodologies (SAFe, Agile, Scrum, waterfall, etc).

- Create and implement change management plans.

- Supervise team responsible for process mapping.

- Track progress and effectiveness using metrics and user feedback.

- Manage process improvement vendors and contractors.

- Manage department budget.

- May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

- The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

- Performs other duties as assigned.

- Complies with all policies and standards.

- Travel required (5-10%).

Qualifications

Required Qualifications

- Bachelor's Degree in Engineering, Operations Management, Business Administration, or a related field - 5+ years of relevant experience in an operational or continuous improvement role - 5+ years supervisory and leadership experience

Preferred Qualifications

- 1. Master's degree in Engineering, Operations Management, Business Administration or a related field

- 2. Experience working in a utility-environment related to electric, gas, or power generation

- 3. Lean Six Sigma (LSS) Green Belt or Black Belt certification

- 4. Certified Business Process Professional (CBPP)

- 5. Experience with project management methodologies (i.e. SAFe, Agile, Scrum, Waterfall)

- 6. Project Management Certification