Member Services Representative I (Frontline)

Join Golden Valley Electric Association as a Full-Time Member Services Representative I Frontline, where your positive attitude and excellent communication skills will shine in a pivotal role. This position offers a starting competitive pay rate of $26.28 Hourly; Grade 6 DOE, making it an attractive opportunity for those looking to make a significant impact in the electric cooperative industry. In this role, you'll engage with our valued members, helping them navigate their electric services while fostering a collaborative team atmosphere. Your contributions will directly support our mission-focused initiatives and innovation in service delivery. You will receive great benefits such as Defined Pension, 401(k) match, Health insurance, Life Insurance, Short- and Long-Term Disability, Annual Leave, Wellness Program (including fitness reimbursements), and Tuition Reimbursements. Don't miss the chance to be part of a forward-thinking organization in beautiful Fairbanks, Alaska-apply today and energize your career!

GOLDEN VALLEY ELECTRIC ASSOCIATION: WHO WE ARE

GVEA is an electric cooperative which maintains 3,292 miles of transmission and distribution lines, 40 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, the University of Alaska-Fairbanks, and all of the electric utilities in the Alaska Railbelt, extending from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.

YOUR DAY AS A MEMBER SERVICES REPRESENTATIVE I FRONTLINE

As a Member Services Representative I- Frontline at Golden Valley Electric Association, you will provide exceptional customer support as the primary point of contact for our valued membership. Your role will involve assisting members with account creation, payments, and understanding their energy usage, while also offering comprehensive knowledge of the cooperative's services. In high-stress scenarios, such as unexpected outages or service disconnects, you will calmly guide members through the process, utilizing known resources to restore electric service efficiently. Each interaction is an opportunity to build trust and foster member education, ensuring that you deliver high-quality customer service in a professional manner. Your dedication to serving our community will exemplify our core values of innovation and fiscal responsibility.

ARE YOU A GOOD FIT FOR THIS MEMBER SERVICES REPRESENTATIVE I FRONTLINE JOB?

To excel as a Member Services Representative I- Frontline at Golden Valley Electric Association, candidates must possess a blend of essential skills and qualifications. A high school diploma or equivalent is required, along with a valid driver's license, ensuring you can navigate our service area effectively. You should have at least two years of experience in a direct customer service role within the service industry, which has equipped you with the interpersonal skills to handle diverse member inquiries compassionately and efficiently.

Additionally, a minimum of one year of cash handling experience is essential, as you will be processing payments and managing transactions accurately. Strong oral and written communication skills are vital, enabling you to convey information clearly and build rapport with members. Lastly, a positive attitude and the ability to work well in a team-oriented environment will contribute to your success in this dynamic role.

Knowledge and skills required for the position are:

- High school diploma or equivalent.

- Valid Driver's License.

- Two years' experience working in a direct customer service related capacity in a service industry.

- At least one year of cash handling experience.

READY TO JOIN OUR TEAM?

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Please fill out our online, mobile-friendly application. We're looking for talented individuals like you to join our team and help us achieve our goals.