Manager Technology Operations and Service

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

IT and Digital works in partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionizes the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

Our work is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi- cultural, customer-centric global team.

National Grid is hiring a Manager of Technology Operations and Service. This is a hybrid position which can be based out of Waltham, MA, Brooklyn, NY or Syracuse, NY offices.

Job Purpose

Lead a team of Domain Architect and Engineering resources providing business and technology consulting to National Grid’s enterprise colleagues

Key Accountabilities

Technical Leadership

Coaching & Professional Development

Profitability and Cost Management

o CPE, Network and Strategic Solution Customer Design

o RFP/RFI Response and support

o Networking / Customer Solution

o Pricing Assistance

Teamwork & Collaboration

o Cisco SD-WAN, LAN, WAN, WLAN

o Cisco Unified Communications

o Zscaler Internet Access (ZIA) Cloud Proxy

o Zscaler Private Access (ZPA) Cloud Proxy

o DDI (DNS, DHCP, IPAM) Infoblox

o Firewalls (Palo Alto / CheckPoint / Cisco ASA)

o Cisco FirePOWER IPS

o Cisco ISE (Identity Services Engine)

o F5 Load Balancers LTM/GTM

Qualifications

More Information

#LI-RK1 #LI-HYBRID

Salary

Waltham: $145k - $171k a year

Brooklyn:$156k - $183k a year

Syracuse:$129k- $152k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.